Complaints
Customer Complaints Summary
- 9 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order a month ago their product.However they send me another product saying that I am now on a subscription plan and will be charge every month 48 dollars.I never order this and this is a fraud. they said I can return the product but I have to pay the shipping. But I did not order this and they should pay the shipping. This company is a scam and I hope your agency shut them out. by phone number is ************
Business Response
Date: 01/31/2025
I sincerely apologize for any frustration with the ordering process. I have checked your account and do see that you have been successfully refunded for your order. You will see the refund back in your account in 3-5 business days. I do also show that the membership itself has been canceled. Thank you for reaching out, have a great rest of your dayInitial Complaint
Date:09/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Requested a refund. Company has been ignoring my requests.Customer Answer
Date: 10/01/2024
I asked the company to acknowlege my desire to return the product. At first I got an automated message saying they would be in touch. They never responded after that. I have sent at least two emails asking to return their products for a refund. They did not respond. They did not send return shipping details and any information related to a refund.Business Response
Date: 10/01/2024
I sincerely apologize for any frustration when working with our customer service teams. I have checked your account and do see that you have previously been issued a Return Authorization via email/. Nonetheless, a refund has been issued back to you in full as of today and you should see that reflected back in 3-5 business days. Thank you for reaching out with your feedback, we appreciate it!Customer Answer
Date: 10/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do need the address to which I should return the products. There are two addresses, the ship from address (in *********) and the address inside the package, a California address.
Sincerely,
******* *******Business Response
Date: 10/03/2024
I apologize for any confusion. Theres no need to send anything back. You can give the product away or dispose of it as you like. Thank you for reaching out, have a great rest of your day!Customer Answer
Date: 10/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:09/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never ordered anything from this company. Period. I sent a fraud report to my bank as well.Business Response
Date: 09/24/2024
I sincerely apologize for any frustration; however, I am not finding an account or order under the information provided. Thank you for reaching out.Initial Complaint
Date:05/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is a charge on my credit card of $218.62. I haven't had interest in anything like this product, do I'd like to know how and why they charged me? I am an older grandmother with many disabilities, why on earth would anyone think I'd order such nonsense? Thank you for reading and I do hope I get refunded, along with never having this company on my bills again.Business Response
Date: 05/15/2024
We sincerely apologize for the confusion and inconvenience caused by the recent charge on your account. After reviewing your case, we have promptly processed a refund for the transaction in question. You should see the refund reflected on your account within the next 3 to 5 business days.
If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for your understanding and patience.Initial Complaint
Date:01/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Purchased a container of their whey chocolate protein for *****. When I received the container and opened it, it wasn't even halfway full? It's very deceiving to let someone think that they are receiving that amount of product when they truly are not. When I called the company to ask for a return shipping label, they told me I had to pay for the return shipping myself??? And Once they received the product then I would get a refund. Why should I have to pay to return your product??? Don't you stand behind your product or at least give a 30 day moneyback guarantee?? Not only is this product deceiving, it tasted absolutely horrible when I tried it. And to not handle the shipping cost to have your product returned is 100% unacceptable customer service.!! The shipping cost me $14.55 which I had to pay if I wanted to receive my ***** refund. I would like my $14.55 shipping cost returned as this is bad business! I am a business owner and would never treat a customer the way I was treated on the phone!! I DO NOT recommend purchasing from this company!!!!!Business Response
Date: 01/23/2023
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this at ******************************************************. We offer a 90-Day Money Back warranty on all Products purchased through our Website. Your warranty comes into effect on the day your Product is shipped from our fulfillment center, and expires ninety (90) days after the shipped date. You will be responsible for any shipping charges incurred in returning the Product(s). Your refund will be processed once your returned Product(s) has arrived at our shipping facility. Thank you for reaching out.Initial Complaint
Date:11/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached document
*************************************************************************************************************Business Response
Date: 11/10/2022
Consumer Response /* (-5, 2, 2022/11/08) */
**See attached**
Consumer Response /* (-5, 3, 2022/11/08) */
**See attached**
Business Response /* (1000, 7, 2022/11/09) */
Thank you so much for reaching out to us about this issue. I apologize for your experience with our customer service team, and we want you to know we take these complaints very seriously. Our system shows your order was delivered and ready for pick up at your local post office as of 04/02/2022. We apologize for the distress you experienced trying to get your order. I have issued a refund in full today, this refund may take 3-5 Business days to reflect back to your account. We happy to help anytime and you are able to reach us ************************************************* . This is our correct contact information.
Consumer Response /* (2000, 9, 2022/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased power life product on line. Felt scammed soon after purchasing emails were sent to cancel order but no one contacted me. Tried to call and cancel no one available to answer phones. I want my order canceled. Refund back to my bank account.Business Response
Date: 09/22/2022
Business Response /* (1000, 5, 2022/09/08) */
Hello there, I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. We would never want you to feel scammed by our company in any way and always want to be sure your concerns are being heard. I have gone ahead and refunded your two orders. Please allow 3-5 Business Days for those refunds to reflect back to your account. Thank you for reaching out!Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: August 30, 2022
Name of business: THGH Partners LLC
Amount of transaction: $49.95 (I believe this was registered as a recurring payment)
Item involved: Power Life High Impact Endurance - 1 Jar
I was charged $49.95 by THGH Partners LLC and this was paid using PayPal. The transaction I.D. was ***************** . I did not make this purchase nor did I authorize this payment. In fact, according to the receipt they emailed me, this purchase was made while I was asleep during the night. I have never heard of this company or their product.
Upon receiving the receipt the next morning, I immediately emailed the company stating that I did not place the order or authorize the payment. I heard nothing from them. I have very bad knees and cannot ever engage in any high impact training. I would never have ordered this product under any circumstances.
Today, I received a package containing their product. I am not sure how this happened. I will return it, but I need this payment reversed and if ,as I think, this is a recurring payment, I need to make sure no further payments are authorized to this company from my account. This same company created a recurring payment for my 86 year-old mother-in-law which we had to stop. I promise you, my bed-ridden mother in law had no use for this product. This company must be stopped from creating unauthorized payments from people who have not placed an order from them.
Thank you for your help,
***********Business Response
Date: 09/22/2022
Business Response /* (1000, 5, 2022/09/08) */
Hello, after further investigation I do see that the charge for $49.95 was refunded in full as of September 7th, 2022. You should see the refund back into your PayPal account within 3-5 business days. I have confirmed that there is no membership set up with this. Please let me know if there is anything else I could assist you with.
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