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Business Profile

Legal Information Services

Infomatics LLS aka PrivateReports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Information Services.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to find out if a friend of mine was in jail or not so I paid for the "supposed to be free trial" but I never received the information I was looking for and I've already filed the paperwork for the cancellation of the service on the same day I ordered it and I requested a refund but have yet received any type of response from you...

    Business Response

    Date: 06/27/2025

    Dear *******,


    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 6/20/2025. You registered for a $1 2-day membership to try our service for 2 days. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. 


    Our records show that you also logged in to our site from your mobile device at IP address: 
    ************** on 6/20/2025 and performed 2 search(es) on our database. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.


    You were charged a standard trial membership fee of $1 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged. 


    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm.

  • Initial Complaint

    Date:06/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have tried repeatedly to charge me.

    Business Response

    Date: 06/23/2025

    Dear Rosy,


    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 4/26/2025. You registered for a $1 2-day membership to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership, unless you canceled before your trial expired on 4/28/2025. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. 


    Our records show that you also logged in to our site from your mobile device at IP address: 
    172.56.90.158 on 4/26/2025 and performed 4 search(es) on our database. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.


    Since your membership was NOT canceled, we attempted to charge your account as you had agreed to at the time of registration. Your account has been cancelled and you will no longer be charged. 


    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have viewed my the website for my **************** debit card and there was a charge of 4982 from ************************** on June 1st 2025 I haven't used this company and did not authorize any kind of payment and I would like to have my money back

    Business Response

    Date: 06/09/2025

    Dear ******,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 4/23/2025. You registered for a free 2-day membership to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $49.82, unless you canceled before your trial expired on 4/25/2025. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. 

    Our records show that you also logged in to our site from your mobile device at IP address: 
    ************ on 4/23/2025 and performed search(es) on our database. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $49.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged. 

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm

  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was directed to the website by official government website, of course it says free all over the website but once you want to actually look for someone you get charged $1. Just to find out they dont have very accurate information. A few hours later you will get a charge for $49.82. This website is an absolutely a scam and shouldn't be linked on any government website. In addition to trying to get a refund, they take the longest route possible with having you print out a from and mail it in. Horrible people, absolute distrust.

    Business Response

    Date: 05/22/2025

    Dear Dakota,

    Our records show that you registered on our website on 5/18/2025. We never claim to be a free website. You paid $1 for a 2-day membership to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $49.82, unless you canceled before your trial expired on 5/20/2025. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $49.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged. Please allow 3 - 5 business days for your bank to post this refund to your account.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to subscribe to their service. I didn't need it anymore and I canceled. They quit charging me the full price of the subscription but every month since then they've still charged me a dollar. I know it's only a dollar but it's the principal. And my credit card statement I can't go back far enough to see how long it's this whole year I know that much. But my credit card info goes only goes back like 6 months so I don't know when I actually canceled their service

    Business Response

    Date: 04/29/2025

    Dear ********,

    Thank you for taking the time to contact us. Our records show a partial cancellation. We have cancelled your account in full and refunded all additional charges. You will no longer be charged. Please allow 3-5 business days for your bank to post the refunds to your account. We apologize for any confusion you may have encountered.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used your site to try and help my fianc who was arrested and not only did you not have the records for his arrest but i didn't know you would charge me a memebership fee i never wanted to be a memeber it was a one time thing for me and the money that was taken from my account was for food to feed my kids now i dont know how i am going to pay for food for the next few days it doesnt make it clear on the site that you will automatically charge someone a fee let alone access their account to take money for yourself by stored info on your site like thats crazy

    Business Response

    Date: 04/14/2025

    Dear *******,

    Im so sorry to hear you didn't find the information you were looking for.We do our best to provide the most accurate possible data, but unfortunately we are occasionally limited by incorrect information provided to us by one of our many public sources. I do apologize for that.

    Our membership fees are stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. Our records show that you registered on our website on 4/04/2025. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $49.82, unless you canceled before your trial expired on 4/06/2025.  

    Our records show that you also logged in to our site from your computer at IP address: 
    ************* on 4/04/2025 and performed 3 searches. 

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $49.84 as you had agreed to at the time of registration. Your account was cancelled and fully refunded $49.84 after we received your refund request. You will no longer be charged. Please allow 3 - 5 business days for your bank to post this refund to your account.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged my account..prepaid *********** at midnight. I never have or never would authorize them to do that. Called to get charges reversed was directed to a website...print out a form ..mail it in etc. Complete scam.

    Business Response

    Date: 01/04/2025

    Dear *****,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 11/30/2024. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $49.82, unless you canceled before your trial expired on 12/02/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. 

    After logging in to our site from your mobile device at IP address: 
    **************, you performed 2 searches . Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $49.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The services are not as described and trying to cancel is a trick. There is a cancelation area but they do not tell you that you must ALSO call to cancel. They do not refund you but make you take several steps to be refunded. I spoke with some ********** and three others in a group of ten went through the same thing. The company is a scam.

    Business Response

    Date: 11/20/2024

    Dear ********,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. We do our best to provide the most accurate possible data, but unfortunately we are occasionally limited by incorrect information provided to us by one of our many public sources. I do apologize for that.

    You did not need to call us to cancel. Other options for cancelling include contacting us through email or by using the Contact page on our website.

    You were refunded the full amount. Please let us know, or contact your bank if the refund has not yet posted to your account.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please call our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to review a criminal/private report of one individual. Upon searching for this report, it was advertised as $1.00 to view. Apparently, in paying this dollar and viewing, I signed up for a FORTY dollar monthly subscription for a site I would only ever use one time. I would never agree to this if it was stated clearly like they have claimed it is. The trial period is only TWO days and I received a recurring charge today for $40. Upon emailing and asking for a refund/account closure I was told I would have to print and sign a refund request (I dont have a printer). Looks like I will not be offered a refund unless I go out of my way to find a printer. Total scam and customer service was rude in both email and phone. I am honestly very upset and disheartened. What shady practice.

    Business Response

    Date: 09/04/2024

    Dear ******,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 08/26/2024. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 08/28/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Our records also show that you logged into our site from your mobile device at IP address: 24.207.226.134 on 08/26/2024 and performed 2 searches. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged. Hopefully this resolves all outstanding issues. If you still have questions after that time, please call our customer support any day between 8am - 11pm EST.

    Customer Answer

    Date: 09/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My income card was stolen from me back in January of 2024 and they made an account through y'all under my information using my card number to purchase y'alls reports. I called in for a refund earlier and they said they're only going to give me one payment refund not since January ************************************************************************************************************************************************ we can square away the situation.

    Business Response

    Date: 06/10/2024

    Dear ********,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 01/13/2024. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 01/15/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    After logging in to our site from your mobile device at IP address: 24.32.138.189, you performed 4 searches . Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration.

    Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged.Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

Infomatics LLS aka PrivateReports is NOT a BBB Accredited Business.

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