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USA Legal Resource

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to cancel my account because I found out by several people just now that it is fraud. You take people's money and nothing gets done so I would like a refund for what I did pay I don't care how much it is but my account needs to be canceled or I'm not gonna be happy

    Business Response

    Date: 01/20/2023

    DATE: 1/19/2023


    TO: BETTER BUSINESS BUREAU
    *********** ************ **************



    FROM: USA LEGAL RESOURCE
    RE: ***********************************

    To Whom It May ************************** *********************************** contacted our office and enrolled in our service on 2022-12-01 10:10:19. All fees and billing terms were disclosed prior to the customer providing his/her credit or debit card for billing. The customer was also informed that he/she could cancel service at any time, for any reason, with no future billing, via telephone, email or text message.
    Please note that we have no record of the customer contacting us to cancel service or request a refund from the customer, other than this complaint.

    Customer satisfaction is very important to us and based on this complaint, we have canceled the service and issued a full refund of any and all charges to the customer's credit or debit card. We apologize for any misunderstanding or inconvenience this may have caused.

    Sincerely,

    USA Legal Resource
    Customer Support
    Telephone: **************
    e-mail: **********************************

  • Initial Complaint

    Date:11/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called for legal advice they said I would be charged a one time fee of **** never did they say they would charge me ***** each month there after. I could never access their website for a list of lawyers. I never authorized them to charge my card monthly I want all my money back. Tried calling could not get a live person to help me just automated system.

    Business Response

    Date: 01/19/2023

    DATE: 1/19/2023


    TO: BETTER BUSINESS BUREAU
    *********** ************ **************



    FROM: USA LEGAL RESOURCE
    RE: *************************

    To Whom It May ************************** ************************* contacted our office and enrolled in our service on 2022-10-18 13:37:26. All fees and billing terms were disclosed prior to the customer providing his/her credit or debit card for billing. The customer was also informed that he/she could cancel service at any time, for any reason, with no future billing, via telephone, email or text message.
    Please note that we have no record of the customer contacting us to cancel service or request a refund from the customer, other than this complaint.

    Customer satisfaction is very important to us and based on this complaint, we have canceled the service and issued a full refund of any and all charges to the customer's credit or debit card. We apologize for any misunderstanding or inconvenience this may have caused.

    Sincerely,

    USA Legal Resource
    Customer Support
    Telephone: **************
    e-mail: **********************************

  • Initial Complaint

    Date:11/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted them for legal aid, they said it was like 1$ and soem change for like a week. I ****** the name after I found I've been charged 20.00$ now for months and haven't used them. Can't find the site to cancel. ****** the url and this is all that came up. While a refund would be nice, I don't care about a refund, I just need the service canceled please do I don't have to pay in the future.

    Business Response

    Date: 01/24/2023

    DATE: 1/23/2023


    TO: BETTER BUSINESS BUREAU
    *********** ************ **************



    FROM: USA LEGAL RESOURCE
    RE: *********************


    To Whom It May ************************** ********************* contacted our office and enrolled in our service on 2022-04-11 13:58:14 . All fees and billing terms were disclosed prior to the customer providing his/her credit or debit card for billing. The customer was also informed that he/she could cancel service at any time, for any reason, with no future billing, via telephone, email or text message.
    Please note that we have no record of the customer contacting us to cancel service or request a refund from the customer, other than this complaint.



    Customer satisfaction is very important to us and based on this complaint, we have canceled the service and issued a full refund of any and all charges to the customer's credit or debit card. We apologize for any misunderstanding or inconvenience this may have caused.

    Sincerely,

    USA Legal Resource
    Customer Support
    Telephone: **************
    e-mail: **********************************

  • Initial Complaint

    Date:11/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since October "usa legal resources" and "great shopper savings" have been charging me up to $19 a month. I only used ******* legal for one month to try and find a lawyer but it was not worth the money now neither website will allow me to cancel. I believe the great shopper savings was an add on from USA legal resources that I wasn't aware of because I don't sign up for savings programs.

    Business Response

    Date: 01/24/2023

    DATE: 1/23/2023


    TO: BETTER BUSINESS BUREAU
    *********** ************ **************



    FROM: USA LEGAL RESOURCE
    RE: ***************************

    To Whom It May ************************** *************************** contacted our office and enrolled in our service on 2022-9-27 15:20:33 . All fees and billing terms were disclosed prior to the customer providing his/her credit or debit card for billing. The customer was also informed that he/she could cancel service at any time, for any reason, with no future billing, via telephone, email or text message.
    Please note that we have no record of the customer contacting us to cancel service or request a refund from the customer, other than this complaint.



    Customer satisfaction is very important to us and based on this complaint, we have canceled the service and issued a full refund of any and all charges to the customer's credit or debit card. We apologize for any misunderstanding or inconvenience this may have caused.

    Sincerely,

    USA Legal Resource
    Customer Support
    Telephone: **************
    e-mail: **********************************

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called the hotline and was charged money and was told I would receive a phone call and an e-mail and was supplied neither. When I called to ask for a refund I was refunded some of the money but not all. I honestly believe the business is a scam as there was ZERO attempt to resolve the issue and try to keep me as a customer. I know its only 2 dollars that they still owe me but they havn't even earned that much.

    Business Response

    Date: 01/20/2023

    DATE: 1/19/2023


    TO: BETTER BUSINESS BUREAU
    *********** ************ **************



    FROM: USA LEGAL RESOURCE
    RE: *******************************

    To Whom It May ************************** *********************************** contacted our office and enrolled in our service on 2022-10-25 13:27:43 . All fees and billing terms were disclosed prior to the customer providing his/her credit or debit card for billing. The customer was also informed that he/she could cancel service at any time, for any reason, with no future billing, via telephone, email or text message.
    Please note that we have no record of the customer contacting us to cancel service or request a refund from the customer, other than this complaint.

    Customer satisfaction is very important to us and based on this complaint, we have canceled the service and issued a full refund of any and all charges to the customer's credit or debit card. We apologize for any misunderstanding or inconvenience this may have caused.

    Sincerely,

    USA Legal Resource
    Customer Support
    Telephone: **************
    e-mail: **********************************

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to speak with a lawyer on behalf of my grandmother a few months ago. I was told i could not be helped but ive been being charged $19.90 a month that I don't have. I would like a refund of all money back since i wasnt able to even be helped

    Business Response

    Date: 11/16/2022

    Business Response /* (1000, 5, 2022/10/27) */
    ****** called in and enrolled on 2022-07-12 15:51:57 and used our service but did not call back to cancel as advised when ****** enrolled. ****** has been fully refunded on 10/26/2022

  • Initial Complaint

    Date:10/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a charge today for $19.90 from this company. I checked my email and had no information from them and did not enroll for any legal services. I called the company who cancelled. I explained that a charge went through this morning and asked to be refunded. They said no. I demand full refund of charges from this company.

    It may have been internet fraud and perhaps from a person who used to stay with me. The rep told me to ask this person and I explained I could not as they are in jail and I have a no contact order with them as they attacked me but as I did not sign up, I ask to refund and they denied.

    Business Response

    Date: 11/21/2022

    Business Response /* (1000, 5, 2022/11/02) */
    ************* called in on 2022-06-07 14:18:43 and enrolled in our 7 day trial for 1.90 and did not call back to cancel on or during the 7 days. Client called in on 10/13/2022 to cancel and was advised account has been completely cancelled. Client did not request any refunds during his cancellation request. However******** has been fully refunded $19.90 X 5 = $99.50 total and account was fully cancelled on 10/13/2022 upon******** request.

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed advice of an attorney as soon as possible. I called attorneys in my area for a free consultation but was only getting voicemails. I took my search online and saw this website. I called them and told them my situation. The gentleman in the other line said it was going to be 1.90 to get access to an attorney and he provided me a log on passcode. I went to their website and there was no option for a passcode. It was as of I did a plain Google search. 3 days ago I was charged 19.90 then when I saw they charged I locked my card. They turned around I tried making another 2.90 charge which was declined due to me locking my card. I didn't authorize them to take out, 19.90 nor 2.90 out of my account.

    Business Response

    Date: 11/21/2022

    Business Response /* (1000, 5, 2022/11/02) */
    ***** called in on 2022-09-15 14:32:36 to enroll in a 7 day trial for $1.90. ***** did not call back to cancel as advised during enrollment and was billed $19.90 on 10/07/2022 02:56pm. ***** has been fully refunded on 11/2/2022 amount of $19.90 and account has been completely cancelled.

  • Initial Complaint

    Date:09/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    USA Legal Resource has taken $19.90 from my ****** account and I never signed up for any services from them and I would like a full refund

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is in reference to money being taken out of my bank account for the last 4 months. The first amount is for $18.90 and the other is for $19.90. I emailed them about 6 weeks back and they said that they could not find my information and that I had to call. I recently called and I was put on hold and then hung up on and the 2nd they just did not answer and then they hung up. This company goes under USA Legal Resource and ********************** In total they owe me $155.20 in unauthorized deductions from my account. This money needs to be returned immediately before I have to pursue this by legal means. Please conract me at *********************** or at ************ to speak further on this matter.Thankfully ***************************

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