Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This compliant is against HOA Organizers, the new property management company for *******************************, my unit is *********************** *****************************************************************. timeline of February 2024 through September 2024, HOA Organizers continue to submit incorrect billing statements with incorrect monthly payments owed along with late fees. I have called and spoken with several of their representatives as well as sent email messages trying to get this incorrect billing issues resolved. HOA Organizers continue to insist that their billing information is correct even after I have sent them copies of my canceled checks for Payments withdrawn from my US Bank, Orange County's Credit Union accounts, and their website online payment paid to First ************* for April 01, 2024. HOA Organizers continue sending me false and incorrect billing statements and this is causing me great emotional stress, pain and suffering.I understand in the beginning that they had a lot of issues with getting their website up and running smoothly, and many owners were receiving incorrect billing statements, but it has been months, and they have had enough time to fix the bugs in their online accounting system. There is no excuse to continue to send the owners incorrect billing statements stating incorrect amounts owed, and that owners are late in paying their monthly HOA bill. I want HOA Organizers to correct my account to reflect that there are no late payments or late fees owed. The copies of my payments canceled checks submitted as proof of payments has been verified and validated by my banking institutions.Regards,***** *****, Owner ************************* ******************************************

  Business Response

  Date: 09/27/2024

  Hi *****, this is Neda with HOA Organizers.  I'm the CEO and would like to personally take a look at the ledger and the documents you have.  Would you be so kind as to send over the copies of cancelled checks to me directly?  Please also include any month(s) that you believe are in dispute to our ledger with the backstory.  My direct email address is *****************************************************.  I am confident that we can identify any discrepancies, whether on our end or yours, so that we can move forward with certainty.  Thank you. 

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our HOA has stopped using this management service for almost 5 months now. On August 28th, 2024, we received a bill from HOA organizers claiming that we owed three months worth of HOA fees. Upon calling HOA organizers to resolve this issue, they did not acknowledge that they sent this bill incorrectly. They just stated that they do not manage our property anymore. No follow up has been provided. This is fraudulent

  Business Response

  Date: 08/28/2024

  This bill was sent to you in error.  This is not reflective of a current bill that you would owe your HOA.  Please disregard the bill.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22208792
  
  I am rejecting this response because the business has yet to retract the bill that has been sent to me. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/03/2024

  We have communicated the following to the community's Board of Directors.  We will not be providing any other mass communication to the community, but the Board can and should communicate this information:

   

  Hi *****, 
  Thank you for your email and for bringing these concerns to our attention. I understand the frustration this situation has caused and would like to clarify a few points. First, I apologize for the confusion regarding the late notices / statements. I want to assure you that HOA Organizers is not sending out fraudulent notices.  In the process of activating your Association in our software system to produce and send financials, the timing was such that it overlapped with our typical billing cycle.  The system is automated and also grabbed homeowner ledgers for billing. The issue has now been fixed, and the association should not receive any further notices from our office.
  As for your other concerns:
  
  No funds have been collected from these notices.
  
  We have not leveraged any action such as liens, collections, or credit score impacts on homeowners post-transition.
  
  Regarding the distribution list, we will ensure it is updated to reflect the transition and prevent further miscommunication.
  
  
  We apologize for the confusion this caused.

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22208792
  
  I am rejecting this response because it is unsatisfactory. Sending fraudulent bills to customers is poor business ethics and practice. The bills should have been retracted immediately. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This HOA fined me $1,000 with no evidence of violations. No notifications of any Previous complaints or violations. They made up the claims stating there was alcohol at the pool and vulgar language. Which were all lies. They never gave us a chance to speak on our behave about it. They never sent a breakdown of fines being charges or anything. It is like they are just making up Violations and fines without any evidence and no way of arguing against them. I was stalked and harassed by a person because of this issue. They followed me to my home Trying to figure out where I live And that is not OK. They lied about violations, Charged me $1000, And I was stocked and harassed by someone. I included pictures of the security guard who lied about the incident and the truck of the person who was following me around the complex looking for where I lived

  Business Response

  Date: 08/19/2024

  The Association has Rules and Regulations that outline the responsibility of residents and the consequences of infractions.  The law requires a hearing to take place, providing residents with an opportunity to present a case if the resident denies the alleged infractions.  The Board looks at evidence and considers any facts provided and then determines whether or not to impose the fine.  This is a Board decision.  If the resident wishes to challenge this decision, the resident may reach out to request a reconsideration through the presentation of any new information.  

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22150827
  
  I am rejecting this response because:

  We were never given a chance to challenge it or tell our side of what happened. We never got any previous complaint notices, which the *** is  saying there are. We have never received any notices prior to this fine for 1000$. We never got a chance to say our part of what happened that day. 
  

  Our owner and property manager tried to get us the chance to speak on our behalf but the *** refused to allow it which is not right. The claims are lies and they are only listening to the security guard who was extremely out of hand and whoever the guy in the truck was, who stalked and harassed me that day. That is not okay and could still file police report on him if I need to  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/29/2024

  As the managing agent, we don't make decisions on behalf of the Board of Directors.  This is a matter that must be addressed with the Board, and they make the decisions.  You can request a hearing with the Board or seek other remedies if you are not satisfied with the outcome or with their decisions.  

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been writing HOA Organizers since February 11, 2024 about the leak caused by a cracked patio that is causing water damage to the inside of my townhome. This problem has occurred before, and it is their responsibility to fix. It has continued to rain, causing further damage, but they continue to stall. They initially said they would send the same vendor that fixed it last time. Then they said they needed estimates from two vendors. Now that they have the estimates, they want another vendor to inspect it. Days go by with no response from anyone with the company. A third vendor has yet to contact me. It has been two months and there are still no plans for repairing this issue.We were told by one of the contractors that they sent to cut a hole in the wall to allow for air to dry out some of the water. Now we have a hole in our wall, and we need it repaired. I am trying to get my place ready to sell and I cannot sell it with a hole in the wall. My son sleeps in this room, and it is very drafty due to the hole. There is visible water damage that only gets worse each time it rains.

  Business Response

  Date: 04/16/2024

  Hello Nat,

   

  We are sorry to hear about your frustration regarding your patio repair.  With the rains, you are undoubtedly experiencing more challenges.  As a management company, we are the facilitators between homeowners and the ***** of **************** We serve at the direction of the ***** who make decisions.  With that said, we do receive maintenance complaints and concerns, and we work at the direction of the ***** to resolve them.  If the ***** is unprepared to make a decision on a matter based on the cost, they may ask us to solicit additional proposals in order to ensure that they have done their due diligence in considering the best vendor at the best cost to the Association.  As a homeowner, I understand that you want your issue to be resolved immediately, and I also understand that the approval process can take time and be frustrating in an HOA.  We appreciate your continued patience as we handle this through the proper channels and ensure that your matter is addressed while the Association can solicit and consider all bids.

   

  Thank you.

  Sincerely,

  HOA Organizers executive team.

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21547649
  
  I am rejecting this response because HOA Organizers is blaming the board for the hold up. The board wrote me, Please keep reaching out to the manager. Board has also reached out for update as well. HOA Organizers is not being honest. Days have gone by with no information, yet they act like the board is holding them up. The board contacted me and asked what was happening because they hadnt heard anything!
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/07/2024

  Thank you for bringing your concerns to our attention. We appreciate your feedback and understand the frustration that can arise from delays in addressing repair issues. We would like to take this opportunity to clarify our role as the management service provider and offer some insights into the recent delays youve experienced.
  

  As outlined in our management service contract, our role is to facilitate repairs, including obtaining cost estimates and coordinating with vendors. However, we are not the decision-makers; those decisions are made by the board. While we work diligently to ensure timely repairs, there are factors beyond our control that can contribute to delays. One of the significant challenges we've faced recently is the response time from vendors. The unusual amount of rainfall in ******************* this year has increased the demand for services, leading to slower-than-normal response times, especially for issues related to rainwater intrusions.

  To help prevent future delays, we suggest that the board consider implementing delegation of authority parameters. This allows for quicker decision-making without the need to wait for board meetings, which can help expedite repairs and maintenance tasks. We are committed to assisting the board in exploring these options to improve the efficiency of our service.
  

  We understand that this situation has been inconvenient for you, and we genuinely empathize with your concerns. Please know that our team is doing everything within our scope to address the issues as quickly as possible, given the constraints mentioned above.  Thank you for your patience and understanding. If you have further questions or would like additional information, please do not hesitate to contact us. We are here to help.

   

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HOA Organizer has failed to provide homeowners with 1.Year-end financials for 2022 which was supposed to be distributed 120 days after the close of each fiscal year . 2.Neglected to provide any financial statement for the entire year 2023. 3.Furthermore, they changed the communication portal to homeowners from Nabr to AppFolio. In AppFolio portal they posted 09/2022 financials with prepaid report and aged receivable that included every homeowners unit number and homeowners name. 4.They provided the Reserve ************** Disclosure Package for **** with incorrect information. It stated incorrect information about the reserves and didnt have correct insurance disclosure.

  Business Response

  Date: 01/23/2024

  HOA Organizers is the managing agent for this homeowner's association they are a member of.  Our company works at the direction of the elected ***** of ********* for their Association.  We do help facilitate requests such as these.  We offer an online portal for each homeowner to create.  That portal allows homeowners to access and download documents relevant to their HOA such as the governing documents (CC&R's, Bylaws, annual disclosures, financial reports and reviews, etc). As part of our contracted service, the ***** of ********* are provided monthly financial statements on the 15th each month for the prior month's period.  For example, December 2023 financial statements were published and sent to the ***** of ********* on January 15, 2024.  In the fall of 2023, our company did change software systems.  We provided owners multiple notices and email activations. Any problem with the ************************ reserve study or insurance would be a question for both the ***** of ********* and the reserve analyst they hired, or the insurance company they do business with.  We simply disseminate the information that is provided by those hired professionals or the ***** of *********. The appropriate action for this homeowner's dispute is to write the ***** of ********* or attend the next ***** of ********** open session meeting and request these documents and/or explain that they feel the information is incorrect. To submit correspondence in writing to the ***** of *********, the homeowner can email the assigned community manager. 

• Initial Complaint

  Date:06/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** will not get back to me on my request for ******************* insurance proof.

  Business Response

  Date: 07/05/2023

  We are a ********** based management company and do not represent clients outside of **********.  It appears that this individual has directed their complaint to ** incorrectly and needs to redirect to the company they work with.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a condo owner at ***************. HOA Organizers became our new HOA and property manager a few years ago. I am being given the runaround over a parking lot dispute with another driver. This company has refused to enforce to rule of its own parking lot. The previous HOA was able to mediate situations in the past but this current property manager is refusing to do its own job. I have numerous email communications with their rep and have left numerous voicemails seeking for a resolution. And in sum their resolution is "you are on your own." I have never done business with an HOA who's refused their obligations to their owners.

  Business Response

  Date: 05/11/2023

  So this is owner to owner dipsite and ******* will not let me get involved in owner to owner dispute. I emailed the owner and told him to leave a note on the neighbour's car and ask him to park the way he can comfortably access his car. 
  from  NM website "
  Neighbor Disputes
  Members often ask for advice on handling disputes with neighbors. Even if it includes help persuading a neighbor to cease an activity that is a violation of Association rules, the Association is not going to provide advice to one member on how to deal with another, so as to avoid the appearance of taking sides in a dispute between neighbors, or of giving legal advice.
  The Association has a formal policy regarding whether and how it gets involved in neighbor-to-neighbor disputes, which you can read by clicking the link."
  " I am a condo owner at ***************. HOA Organizers became our new HOA and property manager a few years ago. I am being given the runaround over a parking lot dispute with another driver. This company has refused to enforce to rule of its own parking lot. The previous HOA was able to mediate situations in the past but this current property manager is refusing to do its own job. I have numerous email communications with their rep and have left numerous voicemails seeking for a resolution. And in sum their resolution is "you are on your own." I have never done business with an HOA who's refused their obligations to their owners."
  *************************, CCAM 
  Portfolio ********************************************** AAMC
  
  An ********************************* Company
  Serving Communities Throughout **********
  
  Direct#************** 
  Office# **************
  
  www.hoaorganizers.com

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18th 2023 from 8am to about 4pm, a member of the board by the name *********************** had a non licensed contractor work on removing and replacing her front siding. In doing so the contractor was cutting wood and creating saw dust and smoke from cutting, creating a health issue for those with irregular breathing. I called the contractors number displayed on their vehicle (Marvelous Painters) and asked why did they not notify us so that we can move our vehicles as well as close our windows, the response was, because they were not told to. We contacted the board member (***********************) and asked her the same thing especially since she moved her vehicles and she said she does not have to tell ** anything. I then called back to the contractor and asked for their license number and they said they will get it from their card and call me back, which never happened. Instead they told *********************** and she came out taking pictures of the vehicles and had the workers start vacuuming up the dust on the floor. To put things more in perspective, they were cutting wood within no more than 20 to 25 feet of our vehicles and entry ways.

  Business Response

  Date: 05/02/2023

  We do not manage a community at the location identified, and we do not show a client with a Board Member by that name.  

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ***************** in ***** ** has signage for a towing company and uses the towing company regularly. My car was parked while loading the vehicle behind the owners garage. This is allowed per the CC&Rs. A neighbor called the towing company listed on the sign and had my vehicle towed. Per the *** management company only a board member is allowed to call for a tow and this is only after a parking violation tag and fine. The towing company did not verify if it was a board member calling this in and towed anyway. After further investigation, the *** does not have a written contract with the *** to provide towing the association .

  Business Response

  Date: 04/25/2023

  We do not manage The ***************** in *****.  Please review the information related to your management company and address this matter with them.

• Initial Complaint

  Date:03/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal information has been entered into the PayHOA system without my express consent. This is due to a neighboring ***************** entering our information against our will. My home is not a part of the ***************** and never has been.******'s terms of service clearly state the ***************** must have my consent to be entered into the system or it is a violation of their terms."You are solely responsible for ensuring that each of Your members who receives invoices using the Service has consented to, is willing and capable of receiving, reviewing, printing and saving all materials, disclosures, terms or other content You deliver to them through the Service and has consented to Your use and disclosure of the information required to create and distribute invoices to such member.""You may use the Service and Website on behalf of others or in order to provide services to others, but if You do so you must ensure that You are authorized to do so and that all persons for whom or to whom services are provided comply with and accept all terms of this Agreement that apply to You."In addition to that, this is a violation of ******'s own Privacy Policy."In the event you provide us with PII belonging to others, you represent and warrant that you have obtained the express consent from such persons to the use of their PII in connection with our products and services. You bear full responsibility for any information about others that you have provided to us.""(6) Correcting Your Information You may also send us an email at ****************** to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect."We have emailed PayHOA and they refuse to remove us.

  Business Response

  Date: 03/23/2023

  This consumer may have the wrong company.  We are a property management company that manages homeowners associations in **********.  We are not a payment processing center, nor do we have access to any personal data or information on behalf of any of our clients.  Those that do reside in communities we manage have the opportunity to establish ACH or electronic check payments to pay their monthly ***************, which is exclusively handled by the individuals directly.  We do not have any record of this individual in our system.