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Find a Location

Petjoy, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Petjoy, LLC

      31416 Agoura Rd Ste 100 Westlake Vlg, CA 91361

    • Petjoy, LLC

      11551 E 45th Ave Unit C Denver, CO 80239-3160

    • Petjoy, LLC

      31416 Agoura Rd, Suite 100 Westlake Village, CA 91361

    Business ProfileforPetjoy, LLC

    Wholesale Pet Foods
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:
    In June of 2023, BBB contacted this company regarding a pattern of complaint allegations wherein consumers allege that due to participating in "free trial" programs, their credit cards are subsequently charged without authorization. BBB contacted the company on muliple occasions requesting steps the company might take to eliminate the basic cause of the pattern of allegations but as of June 20, 2023 the company has not responded.

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Petjoy, LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Petjoy, LLC

        31416 Agoura Rd Ste 100 Westlake Vlg, CA 91361

      • Petjoy, LLC

        11551 E 45th Ave Unit C Denver, CO 80239-3160

      • Petjoy, LLC

        31416 Agoura Rd, Suite 100 Westlake Village, CA 91361

      Location of This Business
      31416 Agoura Rd Ste 100, Westlake Vlg, CA 91361
      BBB File Opened:
      12/13/2021
      Years in Business:
      4
      Business Started:
      3/11/2020
      Type of Entity:
      Corporation
      Business Management
      • Rick Bennink, CEO
      • Bree Binks, Customer Service Manager
      • Brian Murphy, COO
      • Customer Support, Manager
      Contact Information

      Principal

      • Rick Bennink, CEO

      Customer Contact

      • Rick Bennink, CEO
      • Bree Binks, Customer Service Manager
      Additional Contact Information

      Email Addresses

      Customer Complaints

      31 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/08/2024

      Complaint Type:
      Delivery Issues
      Status:
      Answered
      Never got the products I paid for in full 102.00
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tammy L

      1 star

      01/29/2024

      This company is horrible and scams people out of their money... They try to get you with a free sample and then charge you for a subscription that was not authorized for 96.95 and 6.95 They have information that they should not have...They have a phone number ive not had in over 2 years plus my billing and shipping address thats connected to my bank card..I called both of their numbers and Ohmar answered every time and refused to let me speak to a supervisor. Ohmar lied to me several times and said their are no refunds even though he kept saying that there is a 30 day money back guarantee and kept trying to sell me products I did not order in the first place. I called several times back to back and the same man kept answering and refusing to let me speak to a supervisor. I want criminal charges filed against this company considering all the reviews I have read the consumer protection agency should be involved and filing criminal actions against this company. I have had to call my bank and the cyber crime unit with the FBI for identity theft considering they have my information and old information using it to charge money for products that were not ordered and forcing me to pay for them and deal with all the crap thats coming with it. They are literally charging charges under a wrong phone number thats not been mine for almost 3 years and using my address and my bank information to obtain these charges. The 8th of this month Jan and the today the 29th. I would think if i had ordered the product that it would have delivered in 30 days but no products from this company has ever come to this address and I have not ordered any from this company. I want my money back and have filed criminal complaints with the FBI field office and now BBB and the bank. I will be filing with the consumer protection agency as well. and Im sorry I shouldnt have to leave a star rating they are criminals they do not get a star rating

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