Business ProfileforShaver Automotive Group, Inc.

I bought a ram 1500 3.0 Eco diesel truck from Shaver Dodge in 2018, brand new. I came with a 5 year / 100,000 warranty on power train; 7 year / 50,000 warranty on California emissions. The crankshaft position indicator broke while I was traveling on a highway at 65 mph. I barely made it to the shoulder, crossing 3 lanes. I towed it to a local repair shop, Shaver is 65 miles away, I didn’t know what was wrong. The crankshaft indicator was broke, have to remove the transmission to repair. Dodge had no parts available, for over 6 weeks. 6 weeks with no vehicle. Finally replaced it but then the software needed to be updated, that didn’t happen for many many months. The truck broke down on March 8, 2023, part installed April 21, 2023. I was able to drive it just had to treat it careful, no fast take offs, no jack rabbit driving or the engine would crap out. I just had the software updated at Shavers and contacted Andrew Shaver owner and Keir Sole service director about getting reimbursed for repair. Shaver never responded and Keir only gave me an online 800 number. The truck had a NHTSA recall for the crankshaft position indicator. I submitted claims but they said the repair wasn’t complete yet because it also needed a software update which wasn’t available yet, for months. When the software update finally became available I resubmitted my claim, $1,168.90. But now they wouldn’t cover the cost of the parts only the software update. I was very disappointed in Shavers lack of help. I travel 65 miles to go there, I pass several other dealerships to get there. This is not right.