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Business Profile

Music Instrument Store

Woodwind & Brasswind
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Woodwind & Brasswind's headquarters and its corporate-owned locations. To view all corporate locations, see

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Woodwind & Brasswind has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • Roy I

      Date: 04/08/2024

      As an music educator, its a shame to wait 3-7 days for a simple quote for a purchase.
      I hate dealing with them.
      Gladly deal with retailers that will get my bookkeeper a quote in the SAME DAY...

    • Christina S

      Date: 05/02/2023

      They will not leave you alone! I have emailed them a few times to remove me from their emails and called and physical spoke to someone about removing me from their emails and phone calls. Thought I had it resolved because he said I would no longer receive them and here it is today and I have an email! Harassment is what it is! The guitar I bought for my daughter seems good but my goodness this company will not leave you alone!

    • Georgeanne H

      Date: 04/06/2023

      I, too, have been trying to unsubscribe from their deluge of emails. It's absurd. I've called, emailed, multiple times, with no result. There's no way to do it online. It just runs you around in circles. Why did this company receive an A+ rating? Why is something not being done about how they do business? I would warn anyone not to have any sort of dealings with this company. They're like a crazy ex. Impossible to shake!

    • Ed F

      Date: 02/01/2023

      I canceled an order which I had made using a gift card and now the funds on the gift card are completely gone. I was never refunded my money for a order I had canceled. I am never doing business with them again and would advise anyone else not to order anything form this company.

    • Patrick O

      Date: 10/26/2022

      I ordered a bass drum stand by calling a representative. I was added to their email list and have been receiving unwanted emails. When I tried to unsubscribe I was taken to a page that said I needed to log in but I never created an account! I ended up creating an account so I could mark that I didn't want emails. I was taken to a blank page that said if you don't see your email subscriptions then call customer service.
      The Federal Trade Commission requires that all business "give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you." In more plain language the FTC says "It shall be as easy to withdraw as to give consent." I've reported them at https://reportfraud.ftc.gov/#/

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