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About

About This Business

Musician’s Friend is a destination for musical instruments, exclusive content, and helpful information on how to get the sound you’re after. You’ll find a huge selection of new and used guitars, bass, keyboards, drums and percussion, live sound equipment, DJ Equipment, music software, studio equipment, and more. In addition, they have product reviews, video interviews, informative articles and an experienced customer service team standing by to help you with your choice. If you are looking for a great gift, they have guitar value packs, drum sets, ukuleles, guitar tuners, headphones, as well as top selling guitars from Gibson and Fender such as the Fender Stratocaster, Telecaster, and Gibson Les Paul. Their team is made up of industry pros who live and breathe the musical craft and use their expertise to offer you a wide selection of music instruments and music gear.

BBB Accredited Since: 10/26/2013

Years in Business: 29

Products and Services

Acoustic Guitars, Audio Interfaces, Bass Amps, Bass Cases, Bass Guitars, Bass Strings, Cymbals, Digital Pianos, Drum Cases, Drum Sets, Drum Sticks, Effects Pedals, Electric Guitars, Electronic Drums, Guitar Amps, Guitar Cases, Guitar Picks, Guitar Strings, Keyboard Stands, Keyboards, Lighting Equipment, Metronomes, Microphone Stands, Microphones, MIDI Controllers, PA Systems, Recording Software, Speaker Stands, Studio Monitors, Tuners

Photos and Videos

  • image description not provided by submitter

Business Details

BBB File Opened:
12/9/2011
Business Started:
2/26/1996
Business Started Locally:
1/1/1983
Type of Entity:
Corporation
Alternate Names:
Musician's Friend
Business Management:
Mr. Kyle Trittipo, Customer Service Representative
Mr. Jared Terry, Customer Service Representative

Additional Contact Information

Customer Contacts
Mr. Jared Terry, Customer Service Representative
Additional Phone Numbers
Other Phone: (866) 226-2919
Other Phone: (888) 688-0208
Additional Email Addresses
Primary: Email this Business

Additional Information

Latest Reviews

  • Ronald S

    "That's a minus one star!" ... Read full review

  • Dr. Steven P

    "“BEWARE, DO NOT BUY A GUITAR FROM MUSICIAN FRIEND” I have purchased several guitars from MUSICIAN FRIEND and have had several bad experiences. I ordered a Gibson guitar and received a cheap Fender base guitar ." ... Read full review

  • Marcus M

    "After two months of a complete runaround with musicians friend, and Assurion their third-party warranty company, I will finally be receiving a check for less than the amp is worth. I am fighting with them right now to get a warranty check refund." ... Read full review

View all Reviews

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