Business ProfileforMusician's Friend, Inc.

Opened CC to order $1000 guitar with 48 month financing. Person on the phone told me how it was good I was ordering now and it is a hot item but they have them in stock. Did not mention they had none in stock and would try and send a guitar center floor model. Get email they don't have it and want to send me a GC floor model. I selected no, I want to wait for a new one. Called them as well and was assured I would get a new one and wait till October. Get email item is shipping from guitar center. called the GC and they said it was a floor model. Gear advisor says return item and he will call when item is received and will refund and replace order. He never called and ignored all my calls and emails so had to call another person to do the return and had to go through lengthy process to get the 48 month financing back since promo was over. Order was replaced, was told i wont be sent floor models. Get 2 emails today asking me if I want to wait or receive the GC floor model they want to push on me. Had to call again and say I want a new model and I still want to wait like I have been saying over and over again Have wasted probably 2 hours or more on phone taking time away from my job over this. I do not know how many times I must say I do not want a GC floor model. I was told my account will be noted to not send floor models. That along with 1st gear advisor ignoring all my emails and calls has been draining. I want brand new in the box given the price of the guitar and the tremolo system on this guitar. We will see if I get sent another GC floor model or get the new model have been asking for and willing to wait for. Cannot recommend shopping high end guitars here unless you are okay with getting guitar center floor models and dishonest salespeople wheeling and dealing floor models when you think you are buying a new guitar. also my order history disappeared and this current order does not even show up under orders after calling requesting new gear advisor