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Find a Location

Ryder Vehicle Sales has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforRyder Vehicle Sales

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4521 W Capitol Ave., West Sacramento, CA 95691-2121
    BBB File Opened:
    4/21/2009
    Years in Business:
    15
    Business Started:
    4/21/2009
    Business Started Locally:
    4/21/2009
    Business Management
    • Jazz Summan
    Contact Information

    Principal

    • Jazz Summan

    Customer Contact

    • Jazz Summan
    Additional Contact Information

    Fax Numbers

    • (916) 372-2135
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/02/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On March 6 2022 I went to test drive a truck at Ryder in *************** because I was pre-approved I noticed some mechanical issues, it was overheating, it needed to be jumpstarted every time you need it to turn it on, after 45 mph the truck would shake really bad, steer tires were very worn out on the inside due to all the shaking and notified the sales Representative at the ********** location his name was *** as well to ******************************* who was in charge of finding the trucks for me. *** told me that if I was interested in the truck he could send it for repairs. I was told they will change the batteries, put new tires, it was going to get align and check why was overheating. On March 17 I was notified that the unit was ready I went to test drive one more time and found that the repairs were not done it needed jumpstart again, the check engine light was on, the exhaust filter temperature light was on, and the windshield was cracked. I spoke to ******************************* and told him that I have waited too long I was loosing money and time if he was going to find me another truck or get this one right. ******************************* and *** sent the truck for repairs on March 23 the repairs were completed except for the windshield that was backordered. April 22 the unit was picked up but I had to wait 3 hours there until they changed the batteries because they had to jumpstart again. I was never notified that I was responsible to pay the sales taxes that those were not financed. After loosing all that time without income I had to pay $10,000 to DMV for taxes and fees. ******************************* promised me a check to help with the monthly payment and insurance because I had to make a payment April 18 when I didn't even had a truck to work and insurance too. I keep sending emails to ******************************* without response. Also the paperwork to register was sent late and I lost a week of wages because the temporary permit expired.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jazmin G.

    1 star

    05/23/2022

    This, by far has been the worst experience in buying a truck. The sales rep ******** is the person who sold a truck to my husband ****. To begin, we flew out to ***** to pick up a broken truck after a month of waiting for the process to be completed, it had to be jump started to even get on. The truck had almost no fuel. The truck was not in good working condition, the check engine light came on after driving the truck the next day! They sold us a truck they that was not in working order!! The sales rep knew my husband needed a truck with PTO compatibility, but when we got back to **********, the mechanic said the truck was not compatible for PTO installation. We then waited AGAIN TWO MORE MONTHS to finally get a truck that was PTO compatible, he apologized again and again starting that it was an anomaly after 19 years this had not happened! The truck that is PTO compatible THAT WAS ALREADY HERE IN CALIFORNIA was a little less expensive than the broken truck we picked up in Texas, WE ARE STILL WAITING for the reimbursement check for the difference after MONTHS of dealing with this nightmare! We will never recommend this company to any of our networks much less a friend or family member. I will also make sure to share my full review, complete with screenshot evidence, to the BBB and any and every other review site I can because of this company, we lost months worth of income for OUR FAMILY!! Absolutely horrible experience!!

    Local BBB

    BBB of Northeast California

    BBB Reports On

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