Business ProfileforWag Hotels

I dropped off my dog at daycare on 3/21/23 at **************** wag hotel. I noticed she wasn't on the live camera all day. She was on the camera for the last hour of the day. When I came to pick her up I told the hotel that I noticed she wasn't on the camera and they stated that they were incredibly busy so the dogs are split up into several rooms. When I got home I noticed she had dried crusty fur by her ear. I looked and didn't see any marks. The next day my dog had a huge abscess on her jaw. I took her to the vet and they noted she had bite marks by her ear. She had to have surgery to get it drained costing me $1400. I called wag hotel to inform them of my dog getting bit at daycare. They claimed they didn't notice and had to review the footage. The following weekend (3/25) my dog started vomiting then pooping blood. I took her to the ** where she tested positive for parvo. I called wag hotel and informed them of this and they claimed they don't allow dogs in without their up to date shots. This is untrue because when I saw my dogs medical records she was 3 weeks overdue for her Bordetella shot. My dog had to be hospitalized for the day costing me 6k. I'm still paying $50 for each check up regarding my dogs drain tube. Last week the facility claimed they were still reviewing footage to see what dog bit my dog. This week I have had absolutely no response from them. I want to be fully compensated for my entire vet bills since this was directly this fault. My dog was bit under their care and I was not informed of this. And they put my dog and every dog in the hotel in danger by not following safety protocols of only allowing dogs that are up to date with their vaccines.