Complaints

This profile includes complaints for Represent's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Represent has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Represent

  6615 Melrose Ave #2 West Hollywood, CA 90038

• 

  Represent

  1800 S Brand Blvd STE 109 Glendale, CA 91204-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased fitness clothing from 24/7 Represent on December 28th as a Christmas present to myself. The package was supposed to arrive on January 3rd, but continued to show delays on *** due to customs. After speaking with ***, they requested information from Represent involving their manufacturer addresses in various countries in order to release my shipment. Represent never responded to these requests causing customs to send the shipment back to Represent and never receiving my order. Their customer service both via online chat and email is extremely unresponsive and have no contact number for you to communicate with. Extremely disappointed by this experience and would caution anyone from doing business with them.

• Initial Complaint

  Date:09/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sweatshirt and t-shirt on July 8th with the shipping date saying it was going out August 8th. I had emailed customer service multiple times trying to cancel my order the most recent being August 14th and they didnt respond until today the 22nd saying my order has been shipped when I got an email saying its only been partially shipped. Because of shipping laws, i shouldve been offered a full refund when I asked but this company has been dodging my emails asking for one. I request a refund in full like I had asked weeks ago.

  Business Response

  Date: 09/07/2023

  Customers are able to cancel their order from their confirmation email before the custom item goes into production. If a customer no longer wants the item after it has gone into production, they are able to return it for a full refund. This customer has been refunded in full $98.69 USD.
  
  

• Initial Complaint

  Date:03/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid represent $89.81 on November 4, the day after it was released. The email said my order would print at the end of the campaign on December 18th, 2022. I was very skeptical of this because the YouTuber or whose merchandise it was said to purchase it ASAP to be in for Christmas. After completing the purchase, the email said it would ship February 27, 2023. On yesterday, Februrary 28 I check the email expecting it to be shipped as I already waited 4 months for this supposed to be Christmas gift. The email says that their printer broke and that shipping is postponed to March 20 (5 months for something from the same country of origin not having to cross seas.) they issue me a $7 credit for only their website, which has failed to ship something from 5 months ago. I try to get in touch with the YouTuber who made the merch line, but he has not replied as of March 1st, 2023. I am justifiably angry over this and email their customer support team asking if its taking so long because of what I ordered or because of geographic region ************************************ and they send me the same email they sent before with an apology. What Im not comprehending is why did it take 4 months in the first place to print?! I then went to Instagram and ******* looking to see if other people were having problems. I noticed this lady saying she didnt receive her items either. This is troubling because around Christmas time, many others had their packages already. Their customer support failed to answer my question and only provided 7.8% of what I originally paid from a website that already failed to ship a simple Christmas present. I never got a tracking number because their team FAILED to send my package. My order ID though was ******* and the email the order was placed from is **************** Thank you.

  Business Response

  Date: 03/15/2023

  Hello,

   

  Thank you for reaching out. Our records show that you first emailed our Customer Success team about this issue on March 1. Our team responded within 12 hours with a request for additional information about your order, and within 30 minutes after you provided that information. As we explained at that time, the order was delayed due to production issues and was slated to ship by March 20th. As we noted, because our merchandise is made to order, products can sometimes take a while to produce, and we sincerely apologize for this delay.

   

  It appears that your order is currently scheduled for delivery to your address tomorrow.  If you do not receive your purchase by the end of the week, please feel free to reach out to our Customer Success team again and they can look into the matter further.

   

  Represent Customer Success

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a t-shirt from a youtubers' merch run and I haven't received anything. I emailed customer service after a week of the tracking info not moving. My package was supposedly given to DHL and DHL was supposed to give it to ***** However, neither of them claim to have the package so I contacted Represent about this issue and was told to talk to **** as the customer service rep stated that the package had reached the city closest to me. I responded by saying that I already had messaged **** and they told me they didn't have anything and that I should talk to Represent and get a refund. So, I emailed Represent about the refund and haven't heard anything back . At this point, I just want my money back

  Business Response

  Date: 02/02/2023

  Hello, I checked this order and it seems the customer did not receive our response. Unfortunately, their order was lost in transit. We first offered to have the item reshipped. However, customer prefered a refund. We refunded the order a day after recieving their email. I attached a screenshot of the email conversation and also a receipt of the refund from our payment provider.
  See Attachment/File: Your Cameo refund 3105-0101

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order XXXXXXXX, item showed as being delivered on 8-3 and left in a locker, we do not have lockers at the property. I contacted the carrier, who then advised me to contact the shipper. I reached out to the shipper, filled out an affidavit, sent several emails, I even placed another order XXXXXXXX for the same item while this investigation was going on. That item was delivered with no issues. I just want my money back for the order XXXXXXXX! I cannot get in contact with a live person and they've not been responding to my emails!

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/10/04) */
  Hi there, I believe this complaint is not meant for our company. The order IDs customer provided are not in our format. There are also no orders under ************ in our database. We are represent***** Thank you!

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an online order with Represent.com on July 17th, 2022 for 2 t-shirts; (1) XL Unisex Fitted Tee and (1)2XL Women Relaxed Tee. On the week of August 22nd, 2022, I received the order only to find that the company had sent the wrong order; (1) 2XL Unisex Fitted Tee. I had sent an email informing them of their mistake and that I did not want the t-shirt-if the company could send a return label for me to return the t-shirt. The company sent me an email requesting I send a picture of the t-shirt. I did as they asked and included a picture of my order I placed on JUly 17th. They apologized for the mistake and offered me a store credit. I request a refund and informed the company that even though their previous email said I could keep the t-shirt, I did not want it-to send a return label so I can return the unwanted item. I then get an email notifying me that they had credited my account for only (1) t-shirt. I sent the company an email informing them that I am wanting full refund due to their mistake/issues regarding my order and it was not processed correctly. I have not heard back from the company. My break down on my purchase: (1) Unisex Fitted Tee XL/Black $24.99, (1) Women's Female Relaxed Tee 2XL/Black $25.00, Packing and shipping $11.49, and Sales Tax $4.37-total of my purchase: $65.85. From the company email sent to me: "We have successfully processed a refund of $31.68 back to your original form of payment for your order ID ******* from the total $65.85 charged."
  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/11/01) */
  Hello, First of all we apologise for issues with the order.
  This customer placed an order for 2 shirts.
  One shirt was delivered, however, the size was wrong. We asked for a picture and customer sent it over. The customer was informed that they can get the correct shirt and we can issue a store credit for it. The customer preferred a refund. A refund for this shirt (34.17 USD) was processed on September 1st. Customer was also informed they can keep the shirt even though it was fully refunded.
  
  The second shirt in their order was unfortunately delayed. We informed the customer about this and as an apology for the delay we processed a refund of 6.99 USD.
  
  As the customer insisted on being fully refunded (even though we informed them that the delayed shirt cannot be canceled because it is in production) we still refunded the rest of the order on September 6th.
  
  The second shirt shipped and according to the tracking the customer recieved it: ***********************************************************************************
  So to sum up from our end:
  The order was FULLY refunded. The customers also recieved both of their shirts (one was delayed, and 1 unfortunately wrong size for which we apologise). I am attaching receipts of the receipts.