ComplaintsforTai Lopez.com

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First let me say you have a drop down box to search names of business's and the Tai Lopez.com that popped up says it's in Hollywood ********** but the Tai Lopez.com website I see says this is in *******. I guess it's the same company. I bought their Affiliate Ecommerce 2.0 which said i would get two fully functioning websites withing a few days. When I did get the sites they were missing vital links on the page. I emailed the company concerning this a minimum of three times, they didn't respond. I had a scheduled appointment with one of their agents, I emailed them about the appointment as I couldn't make the call and I wanted to reschedule, they never read the email (I have a tracker) much less respond. I emailed asking for a refund, they didn't respond. In total I must have tried contacting them by email five times but I never received a reply. I called using skype but their system said an area code couldn't be detected so my call was refused. Three weeks later November 28th I called from my phone and talked to a customer service agent and requested a refund. I was told I would be receiving that but wasn't given a timeframe. There website says **** days. I had to call again 3 weeks later on Dec 21st as no refund received. I was told they would call me back. No call yet. So my functioning product was not received, not contact has been made by the company and no refund has been given.

  Business response

  10/27/2023

  To Whom It May ******************** checking customer's profile, it shows we sent him the store details we created last October 31, 2022. ******** replied asking for assistance as the login details were not working. We deeply regret that we failed to assist him in a timely manner which lead him to decide on a refund. 
  
  We have processed the refund and should expect to see this amount back within the next few business days. Please let us know if there is anything else we can assist with.

• Initial Complaint

  12/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for eCommerce opportunity on 9/30/2022 and was supposed to have a call that was scheduled to explained the ends and out of the company but they canceled the call. I was charged on 10/06/2022 for the amounts separately of $164 and $197. I sent several emails to get in contact with the company and finally on 10/04/2022 I sent an email to cancel. They never responded so this started to appear to be a red flag so I looked for a number and called to request a refund. I was told they have to send it to another department and they will contact me. I spoke to an agent by the name of ****** who attempted to resolve the issue but continue to see red flags to asked for a full refund. On 10/26/2022 I was told he refunded both amounts and when I asked for a confirmation to be sent he stated he sent it but I never received it. I asked him to send a screenshot to my cell phone showing it was processed. I received the text message showing an email was sent but never received. Nothing went to my Junk mail. Here we are today 12/2/2022 and still no refund of either amounts. They need to be held responsible and refund all my money and others need to be aware of their deceitful practices.

  Business response

  10/27/2023

  To Whom It May ******************* customer reached out on October 7, 2022, requesting a refund for all her programs, but decided not to continue. This request was forwarded to our assigned team and was reached out to by the team on October 10, and the customer agreed to swap her programs to another program and decided not to proceed with the refund. On October 26, 2022, she reached out again, changed her mind, and wanted to proceed with the refund. When switching programs, we inform them that the program is no longer eligible for a refund. And then on November 12, 2022, the customer filed for a pre-chargeback; that's when we processed the refund right away, both $197 and $164.
  
  We remain committed to delivering the high-quality service that they expect from us, and we are taking this matter seriously to ensure that such issues do not reoccur in the future. If you require any additional information or documentation related to this case, please do not hesitate to contact us.

• Initial Complaint

  10/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 31st I purchased an advertised product through tailopez.com. I was promised an e-commerce store that they claim to set up for me. The idea is I pay tailopez.com to set up a shopify store along with products already added to the store for me to sell. All was going as promised until I was given instructions on how to take over the store. There was a gliche since the shopify changed their structure and didn't allow me to take over the account. tailopez.com set up the account with their credentials I was supposed to change that existing account to my credentials, however, because I did not originate the account the system didn't allow me to do so. The account originator must confirm all changes made through the original email used which was tailopez.com. Of course I called, emailed, message the company many many many many times. The phone number supplies redirects you to emailing them. It's a runaround. I finally asked for a refund which is not alot and same thing runaround. "It's being looked into""I've forwarded your information "I've attached a screenshot of my online banking payment The other screenshiot is our ongoing communication/ automatic reply where NOTHING ever happens

  Customer response

  12/27/2022

  This has been resolved

• Initial Complaint

  08/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I decided to cancel this program within 3 days of enrolling. It cost $2,000. It was not a good fit, and too much money. Contacted them multiple times, with no resolve. They continue to evade me. They have cancelled my subscription, but they have not returned entire amount. Claiming someone from refund **** will contact me. It's not true. Just want $1,000 back to me that is remaining from original payment.

  Business response

  10/26/2023

  To Whom It May ******************** receiving ***************************************** complaint, we conducted a thorough investigation into the matter. We have discovered that the refund in question was processed as a chargeback last June 23, 2022; therefore, there is nothing further we can do on our end. 
  
  We deeply regret any confusion or frustration this has caused, **********************. We understand the importance of accurate and timely communication with our valued customers, and we're currently reviewing our internal processes and procedures to prevent such occurrences from happening in the future. 
  
  If you require any additional information or documentation related to this case, please do not hesitate to contact us.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased the Ecommerce Affiliate Store program Order Number: ******** ( $164.00 ). This is a training program and it also included them setting up 2 stores with their products for me to promote and they would handle the shipping. When I logged in to my account the first thing you are told to do is call a number and leave a message and they will call me back. I assumed it was related to my purchase. It was a call from a very persistent salesperson with an upsell. I at first said no can't afford the program which was order number ******** ( $1500US ). I told him there was no way I could do that. Now he is telling me the program I purchased will not work very well without the upsell. After this, I was put on hold and he came back with an offer for 2 payments. In the heat of the moment, I agreed to the 2 payments, mainly because I started thinking negatively about the first purchase won't work without the upsell. This is all happening within 5 minutes, plus my bank was calling to authorize the payment. This is clearly a strategy that is not professional. After I had a chance to think for a minute I told him I made a mistake and would like to reverse the charges because I was overwhelmed and was trying not to be rude to the gentlemen. I was then told it would be a different department that does returns, and that he was unable to assist me with that. After this conversation I dug a little deeper and read the reviews on your website and getting your money back is unlikely. I have attempted to call and work this out, but I am told to expect a call in 3-5 days from a consultant. I mentioned I have to work every day and do not have my phone when on the job so I will probably miss the call. I tried to get a number that I can call, but no luck. That is where it ended. I have no idea how they have an A+ rating?

  Business response

  10/25/2023

  To whom this may concern,
  
  Unfortunately, we were unable to satisfy the customer's request in a timely manner - the customers purchase of $800.00 has been disputed and resolved in the customers favor, therefore there is no further action we can take as they've already been refunded. As for the charge of $164.00, this has been refunded back to the original payment method - the customer can expect to see this amount back within the next few business days.
  
  Please let us know if there is anything else we can assist with.
  
  
  

  Customer response

  10/26/2023

   
  Better Business Bureau:
  I would like to wait for a few days to make sure the money is refunded to me as stated in their response. As far as the original $800 they stated was refunded, the only reason is because my credit card company went after them. This is the first time that they have reached out to me since I filed this complaint Oct. 25 2022.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 3/30 I purchased a product from TAILOPEZ.com that was advertised as the "ecomm affiliate program" where the company was supposed to deliver an online store loaded with products and then train you on how to work it or attract customers. Upon receiving activation of my account and login into their platform, I noticed that what I got was access to a bunch of info products and hundreds of random unorganized videos about a multitude of topics. While the videos might work for some people, that is not the reason I purchased the product, I wanted a store and training on how to run it, not 300 videos about the "frameworks of wealth". So I requested a refund 48 hours after getting access to the above mentioned products. I have reached out to the company multiple times via email to no avail. I keep getting the "someone is going to call you" excuse. Then when someone finally called me, they just tried to up-sell me and I told them I was not interested to which they said they would refund the money. To my surprise, what I got was an email saying once again "your refund request was noted and someone is going to call you within the next 3-5 business days". I don't need to talk to anyone, I need a refund and an email confirming that it was processed.

  Business response

  06/23/2022

  Business Response /* (1000, 8, 2022/05/13) */ To whom it may concern, After checking with our records, we have confirmed that our customer was refunded the full amount for his purchases on April 7, 2022. He was refunded **** and ****** for those two purchases. Attached is the date and time in which he was refunded for those two programs (cropped for security purposes). We have forwarded his comments to our management for quality assurance purposes to help prevent this issue in the future. We apologize for any inconvenience this may have caused, and we hope you have a wonderful day!

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