Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Tai Lopezs SMMA program in January. The program was presented to me as $1,000 total, and I was told I could pay in installments. I paid $200 first, then later $800, which should have completed the payment.However, the person I was dealing with (who claimed to be connected to your program) requested additional payments beyond the original $1,000 another $800, then $500 for an assistant, and attempted to upsell me into systems and niches that were never part of the official SMMA course. After delays, working tools, and constant changes, I now believe I may have been misled.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed into believing I could cancel the contract within 3 days by ***** *****, of *** ******* company. I have email proof that she would cancel the charges, "no problem", and I am still getting harassed by afterpay to pay them 3k. I was within my right to withdraw and they are a horrible, rude, and unresponsive company. They tried to negotiate me into staying with backhanded insults and I still refused. This company is sneaky and manipulative. I never took. The training, I told ***** I didn't want to sign up and she coerced me with a "3 day grace ******** Well, that appears to be a lie. I am furious and am willing to escalate the issue if it affects my credit.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a course and tried to get a refund. They kept telling me someone was going to reach out after I followed up with emails multiple times. A guy finally calls to say that people dont make money getting refunded, and goes on to say he does not handle the refunds. Said that he could give me another course to try, which I said sure. He said he had nothing to do with refunding and never mentioned this would void the money back guarantee. I kept trying to contact the email Ive been emailing trying to get a refund, and now they say the problem was resolved because I accepted the other course. This has been such a frustrating experience. They never wanted to refund me after 3 weeks, simply to have someone trap me into something I wasnt going to use and have an excuse to not refund me.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/11/2024 - I purchased *************: The Ultimate Instagram Income System and in the same week I request a refund. I was not at what I was expecting. I was told I will be getting it. They said its in a queue. Now 8 months later they still its in queue! Ive been following up every week for 8 months and then told me today 3/17/2025 they said I wont be getting a refund. A man called *** **** calls me and said hes Tais best friend and wants me to come to ********** and attend a house party. I never agreed to this. This man also said hes not the refund guy and no matter what I choose this wont affect my refund. I still didnt choose anything this man offered. Now today they wont give me a refund because they think I chose a something he offered. This is very wrong and a huge waste of time and money.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding the Non-Return of Funds Re: *** ***** I am writing to formally file a complaint concerning the failure to return funds that I entrusted to you. On 9/20/2024, I transferred $497 to *** ***** as part of enrollment in your program opportunity = **************************** Mastermind Event in *************, ***Despite my repeated attempts to obtain clarification and resolution, the funds have not been returned, and I have not received a satisfactory explanation for this delay. I respectfully request that they address this matter promptly by returning the full amount of $497 within 14 days from the date of this letter. If I do not receive a response or resolution within this period, I will be compelled to pursue further actions, which may include filing complaints with relevant consumer protection agencies and initiating legal proceedings to recover my funds. Please treat this matter with the urgency and seriousness it deserves. I look forward to receiving a written response detailing your plan for resolving this issue. Thank you for your prompt attention to this matter. Sincerely, ********- ****** ******* P.S. Re: I only have the first names ***, Chrissie of workers with *** ***** support. I also recall speaking with *** **** CFO-who hung up on me. *** ***** SMMA. date of incident =09/20/2024-P.P.S. I want my money returned to me. Since so much time, energy, emotion, (duress, frustration, perplexing,) I want *********************** for pain & suffering due to the harm caused. The original amount is $497. Order/Transaction ID: ******** I have written many emails, sent text messages, made phone calls, & even asked my business partner to help me recover my money. I contacted my *********** did not reverse the charges either. I have lost sleep over this & have experienced duress, & loss of interest, business, & investment opportunities. It's highly unpleasant to be scammed, taken for, disrespected, robbed, deceived, ignored... =(

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ***** ran a special for any business entrepreneurs to do a podcast interview with him. The offer was if you put down a $997 deposit then you will receive more info and discount on the actual podcast. Within 30 days, if you didnt decide to do the podcast, then they guaranteed a full refund within 30 days. Well that was all scam. There is not actual number to call for customer support. No one will respond to emails. And then the few replies back say that it is in que or processing the request. It has been over 6 months and still no real response and no refund that was promised and guaranteed. They were just running a scam.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *** ***** online video course on November 23, 2024, for $297. I began watching the video content shortly after, and it became apparent that there was very little content in the program and some of the content was not relevant to the course. I emailed his support team multiple times over multiple days, beginning on the day of purchase, asking for a refund. The sales video for the course promised a full refund if I was not satisfied. I am not satisfied because it is an incomplete course and much of the existing material does not cover the topics ***** promised to cover.I received a response after emailing the support team several times. The email says "I've noted your account of your refund request." I have not received a refund to my credit card and I have emailed them several times asking for verification of the refund.I would like *** ***** to refund my money as promised in his sales video.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First let me say you have a drop down box to search names of business's and the Tai Lopez.com that popped up says it's in Hollywood ********** but the Tai Lopez.com website I see says this is in *******. I guess it's the same company. I bought their Affiliate Ecommerce 2.0 which said i would get two fully functioning websites withing a few days. When I did get the sites they were missing vital links on the page. I emailed the company concerning this a minimum of three times, they didn't respond. I had a scheduled appointment with one of their agents, I emailed them about the appointment as I couldn't make the call and I wanted to reschedule, they never read the email (I have a tracker) much less respond. I emailed asking for a refund, they didn't respond. In total I must have tried contacting them by email five times but I never received a reply. I called using skype but their system said an area code couldn't be detected so my call was refused. Three weeks later November 28th I called from my phone and talked to a customer service agent and requested a refund. I was told I would be receiving that but wasn't given a timeframe. There website says **** days. I had to call again 3 weeks later on Dec 21st as no refund received. I was told they would call me back. No call yet. So my functioning product was not received, not contact has been made by the company and no refund has been given.

  Business Response

  Date: 10/27/2023

  To Whom It May ******************** checking customer's profile, it shows we sent him the store details we created last October 31, 2022. ******** replied asking for assistance as the login details were not working. We deeply regret that we failed to assist him in a timely manner which lead him to decide on a refund. 
  
  We have processed the refund and should expect to see this amount back within the next few business days. Please let us know if there is anything else we can assist with.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for eCommerce opportunity on 9/30/2022 and was supposed to have a call that was scheduled to explained the ends and out of the company but they canceled the call. I was charged on 10/06/2022 for the amounts separately of $164 and $197. I sent several emails to get in contact with the company and finally on 10/04/2022 I sent an email to cancel. They never responded so this started to appear to be a red flag so I looked for a number and called to request a refund. I was told they have to send it to another department and they will contact me. I spoke to an agent by the name of ****** who attempted to resolve the issue but continue to see red flags to asked for a full refund. On 10/26/2022 I was told he refunded both amounts and when I asked for a confirmation to be sent he stated he sent it but I never received it. I asked him to send a screenshot to my cell phone showing it was processed. I received the text message showing an email was sent but never received. Nothing went to my Junk mail. Here we are today 12/2/2022 and still no refund of either amounts. They need to be held responsible and refund all my money and others need to be aware of their deceitful practices.

  Business Response

  Date: 10/27/2023

  To Whom It May ******************* customer reached out on October 7, 2022, requesting a refund for all her programs, but decided not to continue. This request was forwarded to our assigned team and was reached out to by the team on October 10, and the customer agreed to swap her programs to another program and decided not to proceed with the refund. On October 26, 2022, she reached out again, changed her mind, and wanted to proceed with the refund. When switching programs, we inform them that the program is no longer eligible for a refund. And then on November 12, 2022, the customer filed for a pre-chargeback; that's when we processed the refund right away, both $197 and $164.
  
  We remain committed to delivering the high-quality service that they expect from us, and we are taking this matter seriously to ensure that such issues do not reoccur in the future. If you require any additional information or documentation related to this case, please do not hesitate to contact us.