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Business Profile

Inventory Services

Directangular LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to be a LuLaRoe Sales Consultant and used Sonlet to manage my inventory. I went thru the steps online to cancel my subscription last year, 2024. However, May 21 2025, I received an email telling me my Sonlet subscription renewal failed. I sent an email to ********************************** letting them know I had canceled my subscription and didn't know why I was receiving the payment failure email. I received the following response on May 22, "It sounds like your account may not have been fully canceled. I can take care of that for you. Will you please send me your username so I can be sure to find your correct account?".I responded with my user name the following day (May 23rd). And have not received a response since. I'm still receiving emails that my monthly payment renewal failed (so I'm accumulating a balance) and I've sent several follow up emails (dated Jun 21, Jul 21, Jul 22, Aug 7 and Sep 21 2025) just asking for a status and how to resolve this issue. I tried to use the ticket link to follow up, but it asks for a login and password. The login and password I use doesn't work. I've not been rude or had any negative interactions, but still no response or resolution. At this point, I'm not sure what else to do to get this resolved.

Directangular LLC is NOT a BBB Accredited Business.

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