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Business Profile

Electric Bike and Scooters

Bird Rides, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Bike and Scooters.

Complaints

Customer Complaints Summary

  • 62 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fianc and I were riding your bikes each for 35 minutes and were charged for almost $60!! My fianc's bike stopped working half way though our ride and we had to walk it up a big hill..this is crazy, I work to hard for my money and I expect a refund for the over charge or I will be contacting a lawyer.Thanks,******** **********

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to ride a scooter on a trip this last weekend In *********** I was unable to get the scooter activated at all, spent zero time on it I was charged two times on ***** the other ***** I have only been able to email someone his only correspondence was to put ***** on the bird ap for me. I was charged ***** and want it refunded to my debit he has stopped answering my email after I requested the full amount be refunded to my debit card This is very frustrating and I was completely ripped off

  • Initial Complaint

    Date:06/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 20th of May 2025 Bird charged me ***** out of the blue. Id had the app deleted for months and hadnt used it for six months. I then get an email in Spanish in a font colour completely unreadable that Ive been charged a parking fine, for a ride on the 9th of November 2024 in ****** ********. I am incredibly angry for three main reasons 1) I parked correctly as the app states itself and have included screenshots of this 2) it is completely unacceptable that they would try to charge me six months after a ride for anything to do with that ride 3) It has been 13 days of unanswered emails and support requests showing that they also have inept customer service. I want a complete refund immediately so that I can delete my account and never go anywhere near this terrible business again.

  • Initial Complaint

    Date:05/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/25/2025 I was charged around $40 for a scooter ride. This scooter ride was supposed to be covered by my unlimited 5 day pass (purchased 05/20) which was active when this ride was happening. I ended the scooter ride before the pass expires, but Birds app was bugging out and kept charging me. Furthermore theyre claiming that the ride must end for the pass to work, which is false advertising as the pass should apply to all the time spent riding before its expiration. Im requesting a refund for the $40 they charged despite having a pass and the $20 they charged for buying the pass.

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My monthly ride pass which is still active for another ************************************************* the first 3 minutes of each ride free on all my rides. It was for a total of 60 rides over 30 days. I have attached a screenshot showing my active pass and please see specifically where it says free unlock. Also nowhere on the pass screen or in the terms and conditions does it state that there is a maximum of 2 rides per day as I was previously told. I have attached another screenshot of the terms and conditions for my pass. Please point out to me where it states the 2 ride per day maximum. It does not. According to my pass I have 50 rides available and only 10 days to use them. How is this possible if I can only use 2 rides per day? If I was made aware of the 2 ride per day limit before I purchased I would obviously not have purchased this pass. I am requesting your immediate resolution to this matter. The only acceptable solutions are to refund all unlock fees for rides active within this pass period and recalculate all rides to include the first 3 minutes st the correct rate and then make the remaining 50 rides available to me to use before the expiry date of the pass. The other option. Is to refund all rides takem since the pass has been active including the pass fee. I have had to contact your company multiple times to resolve this issue. Noone has listened to my issue or offered any actual valid response to the items I have addressed. I simply refuse to be ignored and I refuse to let this matter just go away until you have corrected this issue. In the ************* there are minimum expectations when we make a purchase. Those are simply to get what we paid for and not be subject to deceptive bait and switch marketing practices. ******* offers me the guarantee of getting what I paid for and will simply return the money to me and debit from your company if requested and proof is supplied. The proof is in the screenshots that I have sent to you.

  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in August of this year 2024 unauthorized charges for the Bird app started appearing on my account. At that time between August and September, the charges were $300. I have never had an account or app with ********************. I contacted my bank and cancelled the card, changed my Apple Pay password and contacted Bird to dispute the charges. They said that I had to email them with all of the necessary information. I have now done so at least eight times over the past few months with no resolution. Almost immediately under my new credit card number the charges started appearing again. The charges are now up to $780 with still no resolution from Bird for a refund or how the charges are happening when I dont have an account with them and no one attached to my credit card does. I have had to cancel another credit card to try and get the charges to stop.Since again supplying Bird support with all requested information via email they have stopped contacting me.

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The app forces you to pre-load the wallet and I did not use all the money and moved away from the metro area that allows the scooters. I requested a refund for remainder of the balance as I cannot use the scooters in my area and they refused

  • Initial Complaint

    Date:09/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding Bird shared scooter's NYC Access discount program, as others have noted already on Better Business Bureau, Bird gives the runaround instead of access to the discounted program as advertised in following URL:********************************"$5 per month for unlimited 45-minute rides, $0.39/minute afterwards". (BIRD)Since Sep 14, 2024 the date of my Bird application, they keep trying to bait and switch me with 3 free 30 minute rides instead of the offer as advertised in above URL. Initially I was thinking perhaps this is just a case of innocent misunderstanding, but after having several distinct Bird customer support **** using very similar language to give me runaround instead of addressing the issue, AND after reading similar experiences noted on Better Business Bureau, I highly suspect this is not a mistake, but systematic policy - (to obstruct and play dumb when questioned about why I'm not seeing NYC Access discount program in my Bird scooter account). Finally the fact that they are not even trying to address this issue but instead replying with nothing but irrelevant nonsense, leads me to believe they are knowingly dodging and trying to hide the fact that they are not abiding by their contract with ******* to offer this program.

    Business Response

    Date: 10/04/2024

    Our Bird Access program in NYC is two free rides per day up to 30 minutes each for now weekly or monthly cost. After 30 minutes, the user will be charged the standard per minute rate. Users can sign up or find more information at the link here: https://help.bird.co/hc/en-us/articles/360030673152-Bird-Access-Program

    Regarding the information that appears in NYCDOT webpage, the content is outdated since the discounted program isn't valid anymore. That said, we don't manage or control the content in this website or how frequent it is updated. We recommend reaching out to our customer service team or visit our Bird Access program page mentioned above for the latest information about our offerings.

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is no way to contact this business to correct charges. This provider will sell you a monthly pass that provides discounts. However it is not regularly applied when you use the service.When you attempt to dispute it there is only a chatbot. Later you receive a single email but when you respond for clarification or actually ask your question, there is no response.When you try to file a complaint on their website, it tells you that your email is not verified. When you put it into verification, it tells you your email isnt valid - even when typed correctly on multiple occasions.

  • Initial Complaint

    Date:08/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 9th, 2023, we purchased a BirdBike e-bicycle for $999.99 plus tax. It had a 1-year warranty. In early June, 2024, the e-bike started malfunctioning. When you pedal, the motor does not engage, as it is supposed to. On June 19th we submitted a *********** ticket to notify Bird about the issue. We received a confirmation emailthat our form had been received.Later that day, we received a message asking for the Serial Number which we had already provided in the original form and QR Code Number (located in between handlebars if applicable). That QR code could not be .On June 21st we emailed back for clarification about the Serial Number and sent pictures to show that there was no QR Code Number to be found on our particular e-Bike. We received no response.On July 4th /we emailed again to find out what was happening. We provided the Serial Number *************** again, just in case that was the hold-up. We received no response.On July 20th we emailed again to find out what was happening. We received no response.Later that day, since we werent getting anywhere with our first attempt to have the problem fixed, we submitted another *********** form. We received a confirmation email that that had been received, but no further communication. On August 3rd we sent a long email outlining the above and asking them to please respond. We received a confirmation email.On August 7th we received an email saying sorry for the delays, but that they we are busy and that we just need to be patient.On August 7th we responded to ask how much longer we should expect to have to wait and reminding them that we notified them about this issue before the warranty expired. We received no response.On August 12th we tried calling customer support *************) but there was nobody available and it disconnected.It has now been two months, the warranty has since expired, and we have gotten nowhere at all. The e-bike has not fixed itself.

Bird Rides, Inc. is NOT a BBB Accredited Business.

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