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Business Profile

Dating Services

Grindr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

Complaints

Customer Complaints Summary

  • 179 total complaints in the last 3 years.
  • 66 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have banned my account for no reason and when you appeal it you dont hear an answer. Ive reached out multiple times since March and no one yet has told me the status of the appeal. Why give the option if you do not respond

  • Initial Complaint

    Date:07/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Request for Reinstatement of My Grindr Account Dear ********************/Grindr Support Team ,I am a long-term and loyal Grindr Unlimited subscriber who has consistently used and supported your platform over the years. Since the beginning of this year, I have experienced my account being wrongly banned for the fourth time. Each ban occurred shortly after I renewed my Unlimited subscription. In previous cases, I fully cooperated by providing the requested documentation, and team members such as Leo, **** and ******** promptly and properly resolved the issues by reinstating my account.However, most recently, immediately after ***** renewed my Unlimited subscription, my account was banned again with an unreasonable explanation and no detailed information was provided. I firmly believe this ban resulted from malicious reports, as I have always complied with community guidelines and only declined to respond to users who harassed me.Unlike previous cases where my account ban was thoroughly reviewed and resolved after I provided supporting documents, this recent ban was handled extremely hastily. The decision was made final very quickly, without giving me any opportunity to appeal or receive a clear explanation. This lack of transparency and fair process is deeply concerning and unfair, especially given my clean history and prior cooperation.Grindr is not just a dating app for me; it serves as an essential community that helps alleviate my anxiety and provides a sense of belonging and support. Over the years, I have built many meaningful friendships through the platform, and losing access to my account has caused me significant distress and disruption.For your reference, I have attached screenshots of previous successful communications with your support team members Leo, **** and ********, which demonstrate my cooperation and the recurring nature of these mistaken bans.Sincerely,Zhiyuan

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm being ban over and over for no reason at all I've literally done nothing to violate any rules.

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grindr has been taking money out of my account without my knowledge.I demand a full return of my hardly earned money.That's a real scam!I am not gay!Thank you in advance!Sincerely,*******

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 22nd i was wrongfully banned for the 3rd time this year for solicitation ive pleaded and asked to give a reasoning or some sort of proof of the solicitation that went on, its been as month and no reply was given, multiple tickets have been opened but no reply whatsoever, i hope you understand that as a q**** person this causes much stress as this is the only platform where i can connect with fellow q**** people

  • Initial Complaint

    Date:06/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a year long subscription with features being that I can share my albums with others users until the end of subscription February 18, 2026 at a cost of ****** plus tax. Today June 17 2025, they took away the features reneging on the features i paid for a year for. If I can not receive ALL that I paid for I want a full refund! This is straight up fraud! Bait and switch!

  • Initial Complaint

    Date:06/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grindr banned my account and wont answer service requests; the ban seems to be automated, and based on an allegation of fraud- I would like the chance to review this ban and clear my name as I am certain I followed the rules.

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account banned with no warning or reason given. I did not break any of their listed rules either.- Ban occurred on July 31, 2024 - Appealed the same day.- Got a response saying I was warned already (I was not warned) and that they wouldn't be giving any reason for the ban on August 16, 2024.- Effectively repeated the same message after I asked for clarification in an email they sent on August 19, 2024. They also included that they would no longer respond to any other emails/messages regarding the ban.

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GRINDR shows profiles that you need to PAY for to view. I can explain more to a representative if they call me.

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint due to ongoing billing issues with Grindr that have not been resolved after multiple attempts to contact their support. I have been double-billed for a subscription through the Apple App Store and despite reaching out to both Grindr and *****, I have not received a refund or any substantial assistance. Grindr has failed to acknowledge or resolve the issue, and their customer service has been completely unresponsive, leaving me with no resolution or ***************** a paying customer, I expect transparent billing and responsive customer support, especially when dealing with duplicate charges. This lack of communication and refusal to take responsibility is unacceptable and demonstrates poor business ethics. I am requesting a full refund for the duplicate charges and a clear explanation for how this was allowed to happen. I am also requesting Grindr take action to improve their customer service process so others are not similarly affected.

Grindr is NOT a BBB Accredited Business.

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