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Business Profile

Collections Agencies

Kenosian & Miele, LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business contacted the president of the company I work for regarding a debt I've been paying on for the past several months. When I contacted the business, someone by the fake name of ******* ******** began raising his voice. When I asked him to stop yelling, he then said began yelling. I was very distraught, hung up and called back to see if I can speak to someone else but he picked up the phone again and yelled at me to NEVER CALL BACK. After doing some review, it is my understand that under the Fair Debt Collection Practices Act, I am not to be harassed especially at my place of business which has now placed my employment at jeopardy. This has to stop!

    Business Response

    Date: 03/24/2025

    We agree to abide by the consumer's DESIRED SETTLEMENT and have coded her account as Cease & Desist and all further telephonic communication will stop as the consumer has requested.  

    Customer Answer

    Date: 03/25/2025

     
    Complaint: 23057997

    I am rejecting this response because: 1. They know the California laws but decided to compose and mail a formal letter to the President/Owner of the company I work for. I have been paying on this debt for several months. Clearly, they don't know what they're doing over there. Their behavior is unacceptable and I demand an apology. 

    Sincerely,

    ******* *********

    Business Response

    Date: 03/26/2025

    Duly noted.  Thank you for the clarification.  

  • Initial Complaint

    Date:03/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account is not mine and I asked them to validate the debt and they couldn't.15 USC 1681 B 15 USC 6802 15 USC 1692 18 USC 1028 C I am not liable for the debt with *********************************************** They did provide me with the validation debt request. Thank you

    Business Response

    Date: 03/24/2025

    We are glad to hear that the consumer is in receipt of validation of the account.  Please contact our ***************** to resolve this legal matter at **************.

    Customer Answer

    Date: 03/25/2025

     
    Complaint: 23005613

    I am rejecting this response because Kenosian and Miele did not provide me with a  validation letter, they mailed a copy of the bill but no validation letter.

    Thank you 
    Sincerely,

    ******* Arellano 


    Business Response

    Date: 03/26/2025

    Another validation letter with supporting documents was mailed to the consumer today.  

    Customer Answer

    Date: 03/31/2025

     
    Complaint: 23005613

    I am rejecting this response because they did not send me a validation letter they just sent me a copy of the debt.

    Thank you

    Sincerely,

    ******* ******** Jr

    Business Response

    Date: 04/07/2025

    The validation letter was included with the documents. 

    Business Response

    Date: 04/09/2025

    Please obtain the documents in question from the consumer.  For us to send the documents to the BBB would be a direct violation of the Fair Debt Collections Practices Act (a federal law).  We have sent him the validation letter in question (along with 10 pages of supporting documents) twice now.  

    Customer Answer

    Date: 04/10/2025

     
    Complaint: 23005613

    I am rejecting this response because i asked them to send me a validation letter showing it's my name and my signature on the debt and not my father's name and they didn't provide it. They  provided a copy of the debt with my father's name on it but no validation letter proving its me.

    Thank you


    Sincerely, 

    ******* ******** Jr

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/19/24 I called to get my acct up to date. My sister died and I missed a couple of months. He was rude and yelling at me because his employees took my payment incorrectly. He was recording the conversation and I had to ask him what he said because of the beeping and he said he was getting tired of repeating himself. He said I had to make a double payment plus and extra amount. The original amount was for $4000. and I have paid $2000 which should be enough to settle the claim. Sorry I am upset and trying to get this settled. Thank you.

    Business Response

    Date: 09/05/2024

    Our client will not close this account simply because the consumer has paid half of it.  Please contact our ********************** at ************** so we can come to a fair and equitable solution.

  • Initial Complaint

    Date:08/01/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company didn't serve me via mail or in-person for a debt that they did not tell me about. They refused to provide the original debtor so i assumed it was a scam to gather personal information for other Bad Actors. a few months went by with no contact, then i get a letter from my bank saying it is being levied by this company....i was not given a notice, no court date or information about it, yet they were able to levy my bank account. i was never served! I looked into this company and i see several other stories like mine.... this company need to be reprimanded or forced to disclose how they were able to get a judgment against me and others without being served via mail or in person.

    Business Response

    Date: 08/04/2023


    The consumer was personally served with a lawsuit on 9-28-21.  Judgment was entered against the consumer on 10-4-22.  The consumer has made no attempts to reach us either by telephone or via letter.  The original creditor of this debt is LoanMe and the account number is ******* (the first three numbers of the account have been redacted for privacy).  Should the consumer wish to resolve this financial obligation, please call our ***************** at **************.

    Customer Answer

    Date: 08/08/2023

     
    Complaint: 20400974

    I am rejecting this response because: I was never served, I just talked the firm and they have no response to me not being served and only stated they would resend the related information. Extremely unhelpful and no acknowledgement of the error they made. 

    Sincerely,

    *********************

    Business Response

    Date: 08/17/2023

    Validation of the debt has been sent to the consumer to remind him of his financial obligation.  The consumer needs to contact our ***************** at ************** to rectify his default.  

  • Initial Complaint

    Date:08/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made several attempts to get the issue resolved however each time I call I get stuck speaking to a violent individual who is not professional. I feel that this business is using unethical ways to collect debt which makes it difficult to get any proper resolutions. I have left several messages for **************** and according to yelp he does not return calls to anyone. How is this even legal? Forced into a higher unreasonable debt. I never even had a court date. This is something that happen to me when I was in my early 20s. I'm almost near 50 now.

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 5, 2022/08/22) */
    We would be happy to resolve this matter, as the Consumer has requested. Please call us at *************** Any of our Account Representatives can help you.

Kenosian & Miele, LLP is NOT a BBB Accredited Business.

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