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Business Profile

Beauty Consultants

Luminous Beauty LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Consultants.

Complaints

This profile includes complaints for Luminous Beauty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Luminous Beauty LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried several time to contact them about returning my purchase. The will only help if you call the customer service number which no one answers. They keep trying to charge my credit card and my card got locked as a result. I believe the whole try before you buy is a scam trying to lure people into buying unwanted product

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a trial kit from luminous in February 2025. I called to return it because Im allergic. They charged me anyway. After many calls,they refunded my money and told me to keep the product and give it to a friend. Then they charged me again because I had not returned the product. After many phone calls and a lot of frustration on my part, they refunded the money again fast-forward to March 24, 2025. They withdrew a dollar from my checking then once again withdrew the same amounts in two transactions. This time when I called customer service, they told me that they dont know why they keep withdrawing money from my account. My monthly subscription shows as canceled It shows canceled on my end also after the many calls in February.They suggested I screenshot the withdrawals on my checking app and email them to customer service at **************************. That is NOT a valid email address.

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed this order and immediately I tried to cancel it. The order total was $90. I immediately contacted them. They said to return the itemto them unopened and they would give me a refund upon receiving the item. I didnt open it. I refused the package at the post office and the postmaster of return to sender. Ive been in contact with them multiple times Requesting my refund as I immediately sent the package back and I did not open it. ****** from customer service is trying to tell me need to provide a tracking number refusing to refund my money. No tracking number was provided as I refuse the package and returned it to sender unopened. I want my money back the $90 that Im owed as I did return the package return to sender I told them I was gonnafile a complaint with Shop pay which I did and the BBB which I am doing now I am hoping that you guys can help me recoup money for product. I do not have in my possession, and I returned to sender unopened in all the original packaging

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receipts for date of order, what I ordered with zero response from this company. I have sent them 3 messages with one response asking for my order number.

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 4 - I was at the ************* in ***** NE; I did not buy anything from this company - but somehow my credit card was charged this exorbatant amount for product I never ordered.

    • Initial Complaint

      Date:10/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a call from Luminous Company telling me that I need to pay my balance of $126.86. I explained that I did not order the full product just the sample product. averaging around $50 total. That tomorrow I will be receiving 8 bottles of this product by *** and I will be charged $800 at that time. I explained that I did not want that product. The original order was done in Jun of ************************************************** Aug when I had received 2 shipments of products I did not order and that was $1??. He said the account was closed this was from the same company. This lady is sayin that is not for this product that she is calling about. Supposedly according to her, ***************, this all came off the same order but this product was not cancelled. Also she said that they had sent my information the BBB and I would be blacklisted from ordering thing on line around the world. I asked for the case number from BBB but she could not give me any information on that.I have froze my account with my bank so no charges can be made. Nt sure what else to do.

    • Initial Complaint

      Date:08/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early March of 2023, I saw an infra commercial regarding "flawless makeup" using an airbrush device to apply makeup applications. The brand offered 100% money back guaranteed if unsatisfied with the product and services. It also stated a monthly charge of $19.95 for the products. I ordered the makeup product. Days later, I was hospitalized. I called the company and requested a refund. I was told that my trial would be extended and refunded. I was billed in March $32, April- $52.25, then June I was charged $52.25 twice, 4x $52.25 in July, and $52.25 once in August. I called the company and requested a refund, they were only willing to refund a small portion of. all these fees. I am requesting $156.75, which is the remainder of the charges.

    • Initial Complaint

      Date:05/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with the luminous lady on April 1 of 2023. I received my order and then all of a sudden I started getting notices from my Apple Card that someone was trying to use my card. At luminous lady. Finally after about three times of my card being denied with them because somehow I got other fraud attempts on my card after ordering with them, I had to cancel the card so they started getting a decline every time they tried to run the card. I called and advised them to stop trying to charge my card that they had already charged it once and then I received the product. Come to find out they had enrolled me on their subscription plan for *************************************************************************************** something that you dont asked for and that you didnt approve and then try and charge you for it. So they told me they were going to take care of the situation and stop charging my card. Im still getting notifications that the card was declined because I keep trying to Charge my card. The original charge was on 4/1, then they tried again on 4/22, and again on 4/25, and they just tried again on 4/30.

    Luminous Beauty LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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