Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a first notice of collections from Progressive Management Systems on 6-18-25 with added interest. I requested my initial written agreement with the hospital with my signature on it and they refuse to provide me with it. They also refuse to send the bill back to the hospital so it can be sent through my insurance. I confirmed my insurance was provided at time of the alleged service. They refuse to send me any information except the bare minimum. They continue to add interest without providing proof of my initial agreement with my signature on it. Once again, this bill was never processed through my insurance so they could be attempting to collect a misleading amount.

  Business Response

  Date: 09/03/2025

  We are in receipt of your Better Business Bureau inquiry #******** #Attorney General #CIC 25-011910 and ************************************ #******-22850788 for our account #********. In your inquires you have stated you have requested validation of this account and have not received. Youve also claimed we have refused to have this account billed by your insurance and this has never been billed by your insurance. We are in the process of research and requesting documents from the original creditor,TEC AZ PHYSICIANS. Also, your account will not be reported to any credit agency as this is not allowed by California law. We will contact you via **** with our response as soon as it is available.

  Sincerely Compliance Department.

  Customer Answer

  Date: 09/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with PROGRESSIVE, I do not have a contract with CREDIT COLL, they did not provide me with the original contract as i ************** date:5/18/2024 Account **************High credit:$154

  Business Response

  Date: 03/05/2025

  Progressive Management Systems acknowledges receipt of your inquiry, but we were unable to locate a record in our database with the information you provided. Please provide the name, home address, phone number, date of birth, and the reference number of the account in question. You may provide this information by mail Progressive Management Systems P.O. ********************************************************, by email to ******************** or by fax to ************, or contact us by phone at ****************.

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** PHYSICIANS ********, I do not have a contract with PROGRESSIVE MANAGEMENT SYSTEMS, they did not provide me with the original contract as i requested.

  Business Response

  Date: 03/05/2025

  We are in receipt of your Better Business Bureau inquiry #********  for our account #******** received on 2/21/2025 which you are claiming you are not liable for this debt and that you do not have a contract with Progressive Management Systems. You also state that *** did not provide you with the original contract as you requested. You are requesting a correction to your credit record and deletion of this account from it.
  
  Our records indicate we received a Better Business Bureau inquiry on 12/8/24 with the same request. We mailed the requested documents on 12/16/24 to the address listed on this inquiry. The correspondence included a copy of an itemized statement for this account that includes the name of the facility that provided you the service, the date of service, account number, total amount charged, and an itemization of the charges. This statement provides you with validation of debt. In response to your inquiries, weve reviewed your dispute with the original creditor, theyve confirmed the balance is correct and remains due.
  
  We have reviewed and confirmed that we are accurately reporting your account as disputed to the credit reporting agencies.
  
  We have thoroughly reviewed all your inquiries and since you have not provided any new details of your dispute, we are closing this and any future complaints unless new details of a specific dispute are provided.
  
  Please review the documentation previously provided to you and contact our office at ************** if you have any questions. Sincerely,Compliance Department 

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Balance is due to insurance deductible that was turned over to collections while I was in dispute with my insurance company over non reflecting ****** and out of pocket expenses.

  Business Response

  Date: 02/21/2025

  We are in receipt of your Better Business Bureau inquiry #******** dated 2/11/2025 for our account number ********.
  
  In your inquiry, you claim the balance is due to insurance deductible that was turned over to collections while you were in dispute with your insurance company over non-reflecting copays and out of pocket expenses.  You want a billing adjustment.
  
  The client only can go by the Explanation of Benefits received by your insurance company.  You will need to complete your dispute with your insurance company and then send a new Explanation of Benefits to Medquest-Open MRI of Asheville showing the adjustment.  They can then in turn adjust their records.
  
  Please contact our office with any further concerns so we may assist you.  For instance, if the insurance company does not adjust your bill you can contact us again as you did on February 10th and 20th to negotiate your bill.
  
  Sincerely,
  Compliance Department
  

• Initial Complaint

  Date:12/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have full coverage insurance (Blue Shield CA PPO) yet my bills are skyrocket high they (PMS) have cited in letters, since I don't have insurance to cover my bills, I am being billed for care personally; I was not explained charges by the hospital system nor the collection agency. This is criminal how they are pursuing thousands of dollars plus interest when I only take home 50k a year living in so *** while also being in other debts such as credit card and IRS. I don't understand why I am now being pursued for near 2k PLUS INTEREST. I am drowning in debt prior to these seemingly fraudulent medi*** bills. *** HAS NOT AND WILL NOT EXPLAIN ANYTHING and NEITHER WILL PMS EXCEPT FOR SEEKING COLLECT DEBT ASAP. I don't understand as a consumer how I am supposed to just blindly pay for care and I do not think I should have to pay for. I think the hospital system does not do a good job at billing and does not pursue rejected claims from insurance, therefore, collecting a bill for me and having the audacity to send to collections is outrageous and criminal. I will also be reporting a complaint against ****.

  Business Response

  Date: 01/15/2025

  We are in receipt of your Better Business Bureau inquiry #********,dated 12/30/2024 for our account number #******** and #********. In your inquiry you state you had full coverage with Blue Shield CA at this time of service. That you were unaware of these charges and have not received an explanation of these charges for this account.
  
  To better advise you what this inquiry is about, account #******** was assigned to our office for collection on 6/5/2024 by the original creditor ****************. This balance is a result of medical services rendered to ******** ******** on 7/31/2023. The total charges were $53,025.00 your insurance made a payment in the amount of $50,843.00 leaving a remaining balance of $2182.00. You then made payments to this account totaling *********** amount assigned to our office was $1475.91.
  
  Account #******** was assigned to our office for collection on 6/19/2024 by the original creditor ****************. This balance is a result of medical services rendered to ******** ******** on 1/11/2024. The total charges were $753.99, and your insurance made a payment in the amount $703.99 leaving a remaining balance in the amount of $50.00.
  
  We sent validations notices for these accounts on 6/7/2024 and 11/4/2024.
  
  Our records indicate you reached out to the original creditor regarding these charges.  They advised your insurance was billed and Blue Shield- CA determined these balances as patient responsibility based on your plan benefits and to reach out to your insurance company directly should you have questions regarding the balances on your accounts. They also provided you with the itemizations explaining these charges. A financial assistance application was provided but since the required documents were missing your application was denied.
  
  After further review of your account you are currently enrolled in a payment arrangement, every 6th of the month in the amount of $267.61. Should you have any further questions regarding your account or payment arrangement please contact us at **************. Sincerely,Compliance Department
  

• Initial Complaint

  Date:12/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** PHYSICIANS-********, I do not have a contract with PROGRESSIVE MGMT SYSTEMS, They did not provide me with the original contract as requested.

  Business Response

  Date: 12/13/2024

  We are in receipt of your Better Business Bureau inquiry #********,dated 12/08/2024 for our account number #********, which you are claiming you are not liable for this debt and that you do not have a contract with Progressive Management Systems. You also state that *** did not provide you with the original contract as you requested. You are requesting a correction to your credit record and deletion of this account from it.

  
  To better advise you what this inquiry is about, this was account was assigned to our office for collection on 02/22/2024 by the original creditor TEC AZ ********************* This balance is a result of medical services rendered to ****************** on 09/11/2023.

  
  TEC AZ Physicians ******** has a Business Associate arrangement with Progressive Management Systems for debt collection. Through that Business Associate arrangement, ***************** ******** may engage the debt collection agency to perform this function on its behalf

  
  After an investigation of your inquiry, our records show we sent you a validation notice on 02/23/2024.

  
  We are mailing to you an itemized statement, which includes the name of the facility that provided you the service, the date of service, account number, total amount charged, and an itemization of the charges. This statement provides you with validation of debt. Interest has been added at legal rate currently permitted by state law.

  We have updated our tradeline with the credit bureaus to reflect the disputed state of your account. Please dont hesitate to contact our office if you have any questions, so that we can work with you to resolve this matter. 

  
  

• Initial Complaint

  Date:12/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Emanate *************************************, I do not have a contract with Progressive Management Systems. They did not provide me with the original contract as I requested.

  Business Response

  Date: 12/26/2024

  We are in receipt of your Better Business Bureau inquiry # ********,dated 12/04/2024 for our account number ********, which you are claiming you are not liable for this debt and that you do not have a contract with Progressive Management Systems. You also state that *** did not provide you with the original contract as you requested. You are requesting a correction to your credit record and deletion of this account from it.
  To better advise you what this inquiry is about, this was account was assigned to our office for collection on 04/27/2021 by the original creditor Emanate-******************************. This balance is a result of medical services rendered to ****** **** on 12/27/2020.
  Emanate has a Business Associate arrangement with Progressive Management Systems for debt collection. Through that Business Associate arrangement; Emanate may engage the debt collection agency to perform this function on its behalf
  After an investigation of your inquiry, our records show we sent you a validation notice on 04/28/2021.
  We have requested a deletion of our tradeline on your credit report with Experian and TransUnion on 12/04/2024.
  Please dont hesitate to contact our office if you have any questions, so that we can work with you to resolve this matter.
  Sincerely
  Compliance Department.

  Customer Answer

  Date: 01/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:11/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *************************, I do not have a contract with Progressive Management Services, they did not provide me with the original contract as I requested.

  Business Response

  Date: 11/26/2024

  We are in receipt of your Better Business Bureau inquiry #********, dated 11/14/2024 for our account number ********, which you are claiming you are not liable for this debt and that you do not have a contract with Progressive Management Systems. You also state that we did not provide you with the original contract as you requested. You are also requesting a correction to your credit record and deletion of this account from your credit report.
  
  To better advise you what this inquiry is about, this account was assigned to our office for collection on 11/7/2023 by the original creditor **************************This balance is a result of medical services rendered to ***** ****** on 8/15/2021.
  
  ************************* has a Business Associate arrangement with Progressive Management Systems for debt collection. Through that Business Associate arrangement, ************************* may engage the debt collection agency to perform this function on its behalf
  
  After an investigation of your inquiry, our records show we sent you a validation notice on 11/8/2023.
  
  We have mailed an itemized statement, which includes the name of the facility that provided you the service, the date of service, account number, total amount charged, and an itemization of the charges. This statement provides you with validation of debt. Interest has been added at legal rate currently permitted by state law.
  
  Due to the circumstances surrounding your account, we have submitted a deletion from your tradeline. This account will remain outstanding since it has been determined the balance is still due. Please dont hesitate to contact our office if you have any questions, so that we can work with you to resolve this matter at **************.
  

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *****************************************. I have never signed a contract with progressive mgt systems. They did not provide me with original contract as I requested.

  Business Response

  Date: 11/13/2024

  We are in receipt of your Better Business Bureau inquiry #********,dated 11/13/2024 for our account number ********, which you are claiming you are not liable for this debt and that you do not have a contract with Progressive Management Systems. You also state that *** did not provide you with the original contract as you requested. You are requesting a correction to your credit record and deletion of this account from it.
  
  To better advise you what this inquiry is about, this was account was assigned to our office for collection on 07/31/2023 by the original creditor *****************************************. This balance is a result of medical services rendered to JunJun ****** **** on several dates of service ranging from 02/03/2023, 03/09/2023 and 05/11/2023.
  
  ***************************************** has a Business Associate arrangement with Progressive Management Systems for debt collection. Through that Business Associate arrangement ********************************************** may engage the debt collection agency to perform this function on its behalf.
  
  After an investigation of your inquiry, our records show we sent you a validation notice on 08/10/2023.
  
  We are mailing to you an itemized statement, which includes the name of the facility that provided you the service, the date of service,account number, total amount charged, and an itemization of the charges. This statement provides you with validation of debt. Interest has been added at legal rate currently permitted by state law. We have updated our tradeline with the credit bureaus to reflect the disputed state of your account and have confirmed is reporting accurately.

  Please dont hesitate to contact our office if you have any questions, so that we can work with you to resolve this matter. Sincerely,Compliance Department 

• Initial Complaint

  Date:11/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progressive Mgmt Systems (PMS) is reporting fraudulent debt, impacting my credit and has not yet provided any detail of this debt and has not billed my insurance. I have provided my insurance three times for billing as requested. *** needs to provide a valid detailed bill of the debt they are seeking. *** or the company they are working with needs to bill my insurance if there is a valid debt, which is very questionable. *** needs to correct their fraudulent reporting to all credit agencies. To date, PMS has not provided any of the above and has not billed the insurance that I have provided to them multiple times. I will also be reporting this to the ** *************************, ****************************, and the ************************. My husband is an ***/OEF Veteran and Federal employee and this needs to be corrected ASAP! My insurance has specifically told me there is no bill an to not pay this as it is fraud.

  Business Response

  Date: 11/21/2024

  We are in receipt of your Better Business Bureau claim #********, dated 11/19/2024, our account number ********.  You have noted you believe this to be a fraudulent charge on your credit and that your insurance was not billed.

  Please be advised that this account was cancelled from our office back to TEC AZ Physicians-Ahwatukee on 11/12/24.  You will need to contact this original creditor for help on this account.  TEC's account number is ***********.

  In addition we submitted for deletion of our tradeline on your credit to TransUnion and Experian on 11/15/24.

  Sincerely

  Compliance Department