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Business Profile

Tire Dealers

Trinity Tire Factory

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would never recommend Trinity Tire to anyone. They are unprofessional, combative, and unethical, and price gouging. As a single mother I found their behavior belittling and dishonest. One of my tires was damaged and it had to be towed into the shop. I asked them to park my truck inside their shop. It took several days for my tire to arrive. I went in to pick up my vehicle and noticed immediately the mirror was smashed on the passenger side as well as a dent in the door, before I even walked in their shop. A spoke with the manager and asked him if he knew what might have happened. He was immediately extremely defensive and combative, which I found unusual. I asked him where my car was parked and he stated that it had been inside the shop every night when they closed. I informed him that there was no previous damage to the mirror or side door. I noticed something which I thought was dirt and when I touched it the paint chipped off and I saw that it was dented and damaged. Throughout the whole process they merely pointed the finger at me and accepted no responsibility nor apologized that my car was damaged in their care. My 2 month old battery was also dead due to them leaving the key on all night. It takes a while for a battery to completely die. I went back inside and asked him when they pulled my vehicle out into the parking lot. He said, at 8:30 that morning. He blamed me for the battery being dead! I arrived at the shop sometime between 9:30 or 10 AM. Now, anyone knows that a battery won't die down in a matter of 1-1.5 hours, especially a new one. So I knew he was not being honest. . I showed the pictures to a Highway patrol friend of mine who stated the damage was consistent with a collision. Likely, while moving it out of their very narrow bays. I believe it happened at Trinity tire shop. I would like ************** Factory and BBB to help me get my truck repaired.

Trinity Tire Factory is NOT a BBB Accredited Business.

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