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Business Profile

Hair Salon

SuperCuts by Moxie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My supercuts location closed. So I went online and cancelled my unlimited membership in November 2024. It is June 2025 and I continue to be charged. I cannot get a response from anyone through email. I emailed their parent company ***** and they sent my email to the same address I have been trying to message. No phone number for the corporate office.

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Supercuts Unlimited. I went to 3 locations and could not find one hair stylist that could cut hair properly. I cancelled in writing over 3 times and continue to be billed with no response. I have called salon, customer service, emailed.

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The hairstylist at Supercuts convinced me to sign up for an unlimited haircut plan through Supercuts by Moxie. I was disappointed with the haircuts at Supercuts. I stopped going there. There was no need for the unlimited plan anymore so I tried to cancel my subscription with no success. Supercuts by Moxie continues to charge my credit card after I submitted the online cancellation form I found on the Supercuts by Moxie website. I have submitted it several times now over the last few months with no response by Supercuts by Moxie even though they say they will respond within 72 hours.

  • Initial Complaint

    Date:03/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SuperCuts Unlimited canceled my unlimited account and did not allow me access to my online account or to use the unlimited program for some time. Now they keep trying to make unauthorized charges for the last few months on my credit card. I have repeatedly asked them to stop charging my credit card. My requests have been ignored and they continue to try to charge my credit card.

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon entering Supercuts on *************** and 441, I noted the sign above the cash register which stated $25.99 for a wash style and blow. I inquired if that was the cost. I was informed by the middle-aged stylist, that it would be $31 for me due to the length of my hair. All was agreed. After washing and cutting my hair, The stylist told me it would cost me another $31 to blow dry it. Reiterating, that the price was negotiated at the beginning and taking a picture of the sign, the stylus said the signs are old and don't have the right prices. The $31 for the haircut was paid, and I went home and blew my hair myself. Having this sign and being told the price in advance is a bold-faced lie.

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Supercuts By Moxie has a monthly program for unlimited haircuts which I have been using for several years. I have requested a cancellation several times without any action or response. They claim they will respond within 72 hours. It has been well over a week now. I have sent them emails and there has been no response. I tried calling their phone number. It only has a loop recording telling you to use their website.

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for their unlimited program only to have been triple charged for their service for the past 2 1/2 years. When i brought it up to them they never responded to me directly...they canceled the other 2 membership and left my original. Since the beginning of the unauthorized charges until now I am out nearly $950. the company still refuses to respond and the number on my credit card statement is not in service.

  • Initial Complaint

    Date:12/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a $19.99 monthly subscription with SuperCuts by Moxie for unlimited haircuts at my local shop at *******************************************. The store recently closed with no prior notification. The recurring monthly charge is setup on my ***** I cancelled my subscription on 11/2/24 via email and requested confirmation. A week after receiving no correspondence, I was able to locate a webpage at **************************************************************** where I again submitted my cancellation request. I received a charge on my **** on 11/15/24.The website indicates they will respond within 72 business hours. I never received a response following two emails and a formal cancelation request placed on the above website. The customer support phone number ************ does not work ("call cannot be completed as dialed").

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 17, 2025, I purchased a yearly unlimited plan for $219.99 at the Supercuts location that I regularly use at ************************************************************. That location closed less than a month later, with no notice or signs. No nearby locations will honor the plan, which I havent used yet. The manager at a neighboring location gave me the Supercuts Unlimited website to contact about a refund, which I did, but after a week I have not heard from anyone. Ive attempted to contact the Supercuts Unlimited ownership group called Moxie, but I havent heard anything from them. Since no other location will honor the plan, I expect nothing less than a full refund. I am not interested in some other offer.

    Customer Answer

    Date: 12/13/2024

    Supercuts by Moxie refunded my money in full on Oct. 29, 2024. This should close this complaint.

  • Initial Complaint

    Date:07/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Supercuts has a monthly program for haircuts. I enjoyed the service for a few years before moving out of the area and asked to have the account stopped. They replied that the account would be suspended.They then started to charge my account and credit card again several months after their message that the account would be suspended. I gave no authorization for the account to stop being suspended.I found this out only 6 months later in noticing the charge. I tracked down an email from them that they were raising their fee by $1, which I can only assume was their way of resuming a charge that I had opted out of.I've sent them emails and there has been no response. I tried calling their phone numbers. It only has a loop recording telling you to use their website. The website is a black hole with error messages saying the message hasn't gone through.

SuperCuts by Moxie is NOT a BBB Accredited Business.

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