Business ProfileforVCA Encina Veterinary Medical Center

We took our puppy in there to get his ear checked, as he was shaking his head a lot and it seemed to be bothering him. We figured it mightve been an infection. So they took our puppy in and then called us into a room where a nurse mentioned that she couldnt do the exam on his ear cuz hes a high energy dog and he was moving around a lot. She specifically mentioned she was unable to do the proper testing and she would have to sedate him to get a full exam. She mentioned she was able to take a peek into the eye and noticed some bacteria on both and she was going to send some ear wash home with ussounds fine to us and we waited to get billed. When they came with the bill, they charged us for an emergency exam and Cytology earand when we mentioned to the cashier the vet said she was unable to do the exam she rolled her eyes at us and said she was able to do the exam and they were sending it to the labwhich made no sense as the nurse who saw us never even mentioned that part to us. So we were caught by surprise by these charges when they themselves specifically stated that they could not do an exam. The cashier gave some really bad attitude and insisted they did but we have no proof of that. $319 down the drain with nothing to learn from our visit. Invoice attached.