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Business Profile

Payment Processing Services

Vacation Rent Payment

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Vacation Rent Payment's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vacation Rent Payment has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel with vacation rent payment for the last 12 months. I am using a new service and haven't agreed to any changes with vacation rent payment. They sent me an email at some point with changes saying that if I don't respond I agree to the changes which included a cancellation fee if I cancelled before a year from that email. I tried to cancel the first time and they were going to charge me a fee without my consent or permission. I waited as to not have a fee because it would be cheaper. I emailed them in May to cancel again and now they are saying it will be an additional 180 days before I cancel without a fee. Basically I am being forced to work with this company and am unable to cancel.

      Business Response

      Date: 09/27/2024

      Dear Mr. ***********  
      Thank you for your continued communication with us. I understand that the cancellation terms, specifically the 180-day notice requirement, have been a source of frustration for you, and I appreciate your patience as weve worked through this matter.
       
      After reviewing your account history and prior correspondence, I want to reiterate that the 180-day notice to avoid early termination fees was outlined in the communication you received. While these terms are part of our service agreement, we want to offer a resolution.
       
      We will deactivate your account today, September 27th, without applying any early termination fees. We hope this demonstrates our commitment to customer satisfaction and provides a resolution you find acceptable.
       
      Best regards, 
      VacationRentPayment Team. 

    • Initial Complaint

      Date:08/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug.12 Refund in amount $1300 was requested for reservation from MountainTop realty in VW for reservation # *******. Email confirmation with reference# *********** was send from vacationrent payment.com that underlined that it takes up 10 business days. Refund should come to **** end 2546. We have invoice from mountaintop realty that shows that refund was cleared. I still did not get my money. Please put money to **** ASAP

    • Initial Complaint

      Date:05/04/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never done business with this organization, yet they sent me an email via *********************************** with a request to "pay rent". At first, I thought this was a change initiated by my local leasing office but they have not changed ownership or payment systems and have stated that my rent was received properly. Vacation Rent Payment states my full mailing address and email and I do not know where they have stolen this information from, but they are demanding payment for a "SPRING **********" property. I would have simply filed the email into junk as phishing, but since it included my private email address, full name and mailing address, this is a serious concern indicating fraudulent activity.

    • Initial Complaint

      Date:03/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancelled a VRBO reservation well in advance of deadline. Property manager ************************** cancelled and Vacation Rent Payment is telling them up to 6 weeks to credit my card, yet they were quick to charge me the same day as the reservation. They are holding my $1300 and using it as cash float which is totally unfair to consumer

    Vacation Rent Payment is NOT a BBB Accredited Business.

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