Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Imaging

NorCal Imaging - Walnut Creek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Imaging.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hated my experience at NorCal imaging they have shady billing practices and they lie to patients about expected dates for radiology reading reports. They told me over the phone that they dont give people real reports and that people shouldnt waste their time. Honestly I would suggest avoiding this location or maybe the whole company? I hated this place.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service - 10/7/2022 Amount Paid - $550 ********* services I paid $550 up front. Business did not run the insurance at that time. I submitted a claim with United Healthcare myself, it was processed, and the explanation of benefits shows I only owe $83.20. I was sent a refund check by the business for $116.80 only on 1/18/2023. I am still owed $350. I called united multiple times and they confirmed I only owe $83.20. Its been over a year I have been calling NorCal about my refund and they kept saying its being escalated to the refund department and no one is giving me any update about my refund. There is no other number I can call besides ************ and agents cannot transfer calls to supervisor or the refund department. I have been very patient knowing I will get the refund because my insurance confirmed it. Its been over a year and I still dont get any response or refund from Norcal Imaging. They also dont explain the process and keep telling me to check back in 30 days. And when I call every 30 days, they keep telling me they will escalate and check back. They are not giving me the definite answer just me calling back to check on the status of my refund. Last time I called was on 11/6/23 and I requested the agent on the phone to have the supervisor or someone in charge to give me a call. They said they have made a note of this and supervisor will call within 3 business days. It is been over 3 days and noone has reached out to me yet. Agents just make the note of it whenever I call and not sure if anyone is following up on the notes. I am not sure what other options I have to get my $350 refund back.

NorCal Imaging - Walnut Creek is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.