Business ProfileforEthan Allen

We purchased an *************** ******************** from EA on 3/19/22 for $10805 est Ship date 7/19/22. It was delivered late on 11/1/22 with uneven doors and the 3 pieces did not fit together smoothly without gaps to be viewed as a cohesive unit as sold to us. EA sent a repair person to try to correct and he improved the middle and right unit but said the left unit was irreparable and had to be replaced. *********************** reached out to us 12/16/22 to confirm EA agreed to replace the unit ************ **** could keep the existing unit until the new one was delivered. The replacement unit was scheduled for delivery 4/18/2023. I asked ********** on 1/15/23 if they would be able to have the stain match the other *********** assured me it would. Unfortunately, when the unit was delivered it was a noticeable darker color which was pointed out by the delivery person when he brought the unit into the house. The EA delivery person called EA servicing and told them what happened and they said to return with the replacement until they could review. We did not hear from EA until I reached out to *********************** on 5/3/23 requesting a status. **** advised that they would re-deliver the same unit with a person to customize the color to match the other pieces. My husband asked *********************** via email on 5/7/23 how they planned to lighten a piece that was too dark while in our home (not a work shop). *********************** NEVER responded and we have heard NOTHING on our issue. When we decided to purchase this unit from EA we felt we were in good hands based on our experience with them when we furnished our home in **********. When we moved to CA we immediately thought of EA to furnish our new home. It has not been a good experience. To leave a customer with a piece of furniture deemed irreparable and not to respond is horrible customer service especially to a repeat customer. We are disappointed by their lack of response & lack of customer service to an issue they have admitted exists.