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Business Profile

Environmental Testing

AEI Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Environmental Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My real estate company (*******************) hired a property inspection company (AEI Consultants) to produce a report on the condition of my commercial building in *******. But I am at an impasse over receiving a usable product. I sent *** vice president ***** ***** a signed engagement proposal Feb 24 2025. (ATTACHED) *********** conducted the inspection and emailed me a draft report Mar 21. I found that corrections were needed (eg., a damaged wall was not reported; the wrong towns were cited to find code violations). The draft report also stated that my tenant's manager had not filled out a pre-inspection questionnaire he had been asked to complete. Upon receiving this draft I emailed ***** to correct several errors. I also asked if I could intervene to get the person to complete the questionnaire for inclusion into final report. ***** and I scheduled a phone call for March 24. I DID NOT HEAR FROM *** FOR THREE WEEKS. ***** AND HIS NATIONAL CLIENT MANAGER ***** ******* WOULD NOT RESPOND TO MY CALLS AND EMAILS. Finally April 14 ***** emailed me a new draft. He had made most corrections that I had specified. His email also explained that I misunderstood some of the types of information that the report was meant to contain. I was satisfied. ******* ***** ****************************************************************************************************** I asked him for a time that week (Apr *****) to wrap up the job. Again I did not hear back. Since then, neither ***** or ******* have responded to calls and emails. However April 23 ***'s accounts receivables asked me for the $2400 payment. The problem is that the draft report I possess has a huge watermark that reads "DRAFT" across each page. (ATTACHED) Because of AEI's erratic pattern of responding/not responding I don't believe if I pay that I will receive the final product sans watermark. I have requested confirmation before I pay but no one at *** will respond. I am asking the BBB to help.

AEI Consultants is NOT a BBB Accredited Business.

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