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Business Profile

Delivery Service

One Hour Delivery Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 23234270

    I am rejecting this response because:

    I paid and did not receive service from you  


    Sincerely,

    ***** ******

    Business Response

    Date: 04/28/2025

    Attached are the filed documents you received for the payment you completed with us.

    Yes, you did pay us on April 11. Payment attached.
    There was an additional document that was rejected.
    In order for us to refile a rejected document, we require a 2nd payment.
    We requested a 2nd  additional payment for the additional filing. We have not received this,still.
    You did not send a 2nd payment, so we did not complete a 2nd additional filing.
    Please remove the bad review.1 payment does not include re-attempts, refilings, or additional filings. Also all rejected filings are priced the same as an accepted filing, full price. We always try to help all customers, but we do not change filings or correct errors, because we are not attorneys.
    Please call me if you would like to discuss this further.

    You did not pay for a second service.
    If you did, send proof of payment.
    If our fee is ***** to file,where is the 2nd ***** charge?
    Please remove the bad reviews.
    You asked us to file, we filed.
    You asked us to refile a 2nd time, you did not pay for the 2nd request.
    We did not do this, because we require payment.
    Now you are mad at me and my staff, but why? You have not paid for the 2nd round and we have not charged you.
    Please remove the bad review.
    This is what happened.

    Business Response

    Date: 05/14/2025

    Attached are the filed documents we completed for Kayla.

    She asked us to refile a 2nd time, but did not pay in advance and refused to pay for the 2nd request.

    We informed her of this and requested she remove the bad review. We never threatened her or used any aggressive language. We also did not scam her, we provided a service and completed the service. She asked for additional free services and we refused to do that for her or anyone, we do not work for free and this is not fair to ask, then insist, then write bad reviews because we did not provide our services free of charge.

    We completed the work she paid for and have attached the filed documents we sent her to prove this.

    Please remove the bad review.

One Hour Delivery Service is NOT a BBB Accredited Business.

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