We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate

S & S Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been ************ with this management and was not on a lease at the property and moved in November. My lease ended and I was month to month I gave request for maintenance and the management cancelled all my request for repairs to my fridge which spoiled my food for months because it leaked water. I had an ac unit that leaked water on my electrical outlets and broke my t.v. and was unable to repair it. I decided to move because of the neglect to the property. I am being billed for November and December and they informed me I am responsible for rent until they can rent out the unit for $2200 for those months. I don't believe this is accurate and feel like it is not being dealt with correctly due to the lack of maintenance. I think there was mold in my shower from the water. I noticed cockroaches in the hallway from lack of cleaning. There was no central air and my windows were broken and did not open they'd fall out of the frame when I try to open. I think they are trying to bill me for these months when they made no effort on there part to make repairs in a timely manner. I did not receive the proper action necessary to maintain the place to quality standards. I don't think the billing is correct and I haven't been able to resolve it with the management property. I have moved out and no longer reside at ***************************************************************.

    Business Response

    Date: 12/20/2022


    We took over these units in October 2022. We were unaware of a majority of the maintenance items that had been ongoing as we did not move in the tenant, and we had just taken over management.


    The property owner has a lot of their own vendors that they utilize for repairs. The tenant did report the following maintenance items to our office: leaking wall AC unit, leaking refrigerator/refrigerator not keeping cool, bathroom toilet seat moves/coming off, and broken windows. We relayed all of these items over to the property owner and the property owner was either already working on the items or said they would have the items taken care of. We notified the tenant of this.

    Our company did attempt to assist with the refrigerator issue by contacting the vendor, which the vendor was called out by the property owner. The vendor relayed to our company that they had contacted the tenant with instructions, which was to unplug the refrigerator for 24 hours to defrost the unit and then they would be able to repair the refrigerator from there, however the tenant did not want to unplug the refrigerator for this timeframe.

    The tenant submitted notice to vacate on November 15, 2022. The tenant gave possession of the property on November 28, 2022. A 30-day notice is required per the lease agreement.

    The tenant did not pay November rent and therefore does owe rent for November. Also, since the tenant submitted notice to vacate on November 15, 2022, the tenant is rent responsible through December 14, 2022, even though we received possession of the property on November 28, 2022, as a 30-day notice is required.

    S&S Property Management terminated our management agreement with the property owners on December 14, 2022.Any further disputes that the tenant may have on rent owed would need to be discussed with the property owner. The tenant does have communication with the property owner. The tenant does not owe S&S Property Management funds, the tenant owes the property owner funds.

S & S Property Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.