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Business Profile

Web Hosting

101Domain Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email was compromised and the hijackers changed my password. 101 Domain required I send passport, drivers license, pilots license to them via open internet email to gain credentials to sign into my account, even though I could provide my user name. After sending docs twice without a secure VPN to send them to they have asked for them a third time claiming they cannot read them and still have denied me a password to my account. My business is shut down because they have locked me out of my own email. But everyone across ****** can get access to it!Date of experience: October 22, 2024 I was promised a callback by a manager 2 hours ago, nothing yet.

    Business Response

    Date: 10/28/2024

    Hello,

    We reviewed this customer's complaint and investigated the matter further. On October 22, 2024, our system flagged an unauthorized access to the customer's account and as a security precaution, we temporarily restricted access until the account authorization could be verified. Our standard verification procedure is conducted via Persona; a trusted verification platform that specializes in secure identity verification. During the verification process, the customer requested *** changes and once the authorization was verified on October 23, 2024,, we restored full account access with the *** records updated per the customer's request. According to our records, the issue was resolved within 48 hours and to the best of our knowledge, the customer has full account access at this time and no further action is needed. 

    Regards, 

    Legal Department

    101domain ********   

  • Initial Complaint

    Date:02/08/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was complict in stealing 20 of my domain names.

    Business Response

    Date: 02/09/2023

    To Whom It May **************************** confirm receipt of the BBB Complaint filed by *******************, complaint ID#: ********. While we understand ****************** frustration, this matter is regarding a bulk domain transfer where ************** had a number of domains with one registrar and was in the process of transferring them into his 101domain account, when ************** failed to respond to our multiple communications that detailed specific instructions and actions required on his behalf to complete the transfers. ***** had passed with no response and ************** was then notified the domains were about to expire at the losing registrar. Our team did not hear from ************** until after his domains had expired at the losing registrar and became unavailable due to their registration by another party. Our team was unable to complete ****************** domain transfer requests as action was needed between ************** and the other registrar. As the gaining registrar, we were unable to intervene and prevent the domain expirations at the other registrar. When ************** realized the domain names could no longer be transferred, ************** proceeded to become belligerent to our employees and we have since terminated our business relationship with ************** as his behavior constituted a violation of our Terms and Conditions. He has been instructed multiple times to transfer his domain names to an alternate registrar as we do not tolerate abuse or harassment towards any of our staff, under any circumstances. We have provided ************** with all auth codes to the domains he currently has with us in his account and hope to conclude this matter as soon as possible. 


    Respectfully,


    101Domain Inc.

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Apr 24th 2021, 4 domains were purchased with 101domain trustee service for a period of 2 years We paid a total of USD $873.92 for this.One year later, we logged into our 101domain account, all these domains disappeared. We wrote to their support and all they said was paperwork was not submitted so the domains were cancelled. We were not issued a refund.This is absolutely ridiculous! I have never work with such a irresponsible domain registrar!!I demand that 101domains either Issue us a refund for $873.92 or restore the domains we already paid for.

    Business Response

    Date: 10/31/2022

    Hi,

    We apologize for your experience. We sent many email reminders of what was needed in order to keep your domains active. The domains were cancelled because no action was taken. However to make things right and show our appreciation for choosing us as your domain registrar we have issued a full refund of $873.92 on October 19, 2022. We hope your experience with us improves moving forward.

    Best regards,

    101domain

101Domain Inc is BBB Accredited.

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