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Business Profile

Retail Shoes

Swanky Badger

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The tracking app said it was delivered on 30 Dec 22, it's now 02 Jan 23 and no delivery. Contacted company via email due to lack of of customer service phone number, I was told it would take 2 business days to look into. SwankyBadger never asked for an order number or an other related order information. I wanted what a refund now!!!

    Business Response

    Date: 01/04/2023

    Apologies for the delay on this shipment. It shipped out yesterday and is due to arrive on Saturday. Tracking info is belowTell us why here...

     

    *****************************************************************************************

  • Initial Complaint

    Date:12/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a personalized gift on the 14th of December and it never arrived. Using the tracking number it just says order placed. *** reached out to the company several times with only auto responses and no action at all from their end. I dont know what to do, they dont have a customer service phone number for a reason. I want my product or a refund, even a response from the company would be nice at this point.

    Business Response

    Date: 01/04/2023

    Apologies for the delay on this shipment. It shipped out yesterday and is due to arrive on Monday. Tracking info is below

    ******************************************************************************

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a personalized gift on 12/8/22, paid in full through PayPal ****** my order #******. I have gone every avenue to contact them, every single way I'm told it's the wrong info, the credentials don't match. Every email and through Instagram I can't get in touch. It was suppose to be 8 to 10 business days. Not really the time more than I can't track, log in,no response.

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a ****** set along with custom box and shipping on 12-1-22. According to my order I should have had my product by now. I have set several emails asking about my order status but all you get is a fake return message. There is no customer service at all. Unreal and very sad!

Swanky Badger is NOT a BBB Accredited Business.

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