We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Alarms

Viper

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Alarms.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Malfunctioning Alarm Activation:The alarm frequently activates without provocation, causing unnecessary disturbances and false alerts, even when the car is properly secured.I spent $1200 on my alarm system for my truck. I have subscribed to notifications and this gives viper company information regarding my alarm.The alarm started going off on its own, causing disturbances with my neighbors. I am an over the road, truck driver and I am usually gone for a couple of months at a time. This problem has caused such a drain on the battery that Ive had to replace ***** neighbors were threatening to call the police about the noise disturbances from the alarm. Not only was the alarm being triggered when engaged, but nobody was near it when it was triggered. Then attempted to leave it disengaged with the truck doors unlocked, and the alarm would still go off. This is something that is not acceptable in a residential neighborhood at all hours of the day and night. I tried putting the alarm in valet mode and it was still going off.I finally took it to an alarm Installer, who tested it, but could not Get any error codes. I had to pay him to disconnect the alarm.I reached out to Viper, but they are just talking in circles and refuse to help me.They need to stand behind their products. This was a very expensive alarm that is doing nothing but putting me in a position where I have had to use roadside service because of the alarm draining the battery. Ive had to spend money and time trying to figure out whats going on. Alienated my neighbors.

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had service free for 1 year from viper auto car start in 2020. They apparently automatically sign you up for a membership after one year, which I did not realize or remember being told about. I apparently signed up for this at the dealer that installed it, and do not recall ever being told that I was going to be charged. Regardless of me not realizing it I wrote them an email in November of 2022 Asking them if My app wasnt working because I needed to pay for a membership because my service had never worked since installation except for maybe a month. After emailing them asking them about the service plan they never responded telling me they were already charging me. My husband works a lot and the charge was on his credit card so he did not know that he was being charged for this. My complaint is I have the email of me asking them about a service plan and they never responded to the email. The gentleman on the phone today told me that they got it so its not that they didnt get it. They knew the app wasnt working, and they did not respond to the app not working or tell me that I was already paying for a plan. We sold the car shortly after so I was not concerned about it anymore. But upon going through my husbands credit card, we realized that he was being charged for several years for a product. We never used because it didnt work. It didnt even work most of the free year. I believe my husband was of the impression that the charge was for something else. But in my email to them a few years ago, I asked them about a service plan and they never responded back letting me know I was paying for one. It may be my responsibility to know that, but this seems very deceptive to me since I asked the question and they knew the app had never worked for me choosing not to respond to me is deceptive.

  • Initial Complaint

    Date:11/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had the product installed on 4/05/2023 for $648.Product features involve security systems that arms and remote start. I have been having multiple issues with the product.At first, the issue started with the alarm wouldn't arm and disarm The remote start is not working, it doesn't engage and turn on the motor.The motor starts but then stalls and turns off. Their website and product ensures 100% customer satisfaction and That the products work and are insured to not have issues or problem. I have reached out to dealer for help on various issues, as the Viper website has Requested I do. I have filled a customer service complaint in the past, they have not responded or reached out.

  • Initial Complaint

    Date:06/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a viper remote start system 3 years ago through a verified installer. Over the past 3 years of having this system I've had to get the remotes or brain fixed yearly. Now my remotes don't work at all and both viper and the installing company are trying to charge me $120 for two new remotes. I should not have to pay anything when the remotes never worked from the beginning. The company who installed it is sound source in ********* ***** and the owner is a downright douchebag. Just an arrogant ***** who has no desire to help customers. He just wants your money and it seems like that's all viper wants to. They claim their remotes work for 30 years but their warranty is only for a year and I've had issues with my remotes and the Brain the entire time I've owned this system. Neither the installing company nor viper wants to pay for my replacement remotes. One thing's for sure I'm not paying for two new remotes to the tune of $120 when I spent $700 plus dollars on a faulty remote start system. If you want to save yourself some time and headache and deal with the company that actually gives a s*** about the people who purchase their products, buy a compustar remote start kit.

  • Initial Complaint

    Date:05/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my device in 2017 with three years plan and then I renew my plan for another three years 2020 and expired in 2023. now I try to renew my device but its say out of service plan. I keep calling them they put me in hold for 30 minutes and they really gave me a hard time. I just need to renew my device. I dont wanna buy another one. Its cost me too much for Parts and Insallation. Thank you.

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased viper Internet security in 2015. It was a lifetime membership. In 2019 they sold the company and tried to tell me I wouldn't get lifetime. I reported it to you and argued with them and they sent me a code so I would be able to get my internet security. I have a lifetime membership. I have had to contact them the last few years to get the code. This year their tactics are to leave you on hold for more than a half hour five business days in a row and not address my issue. I need a code for my lifetime viper Internet security that I purchased. Can you get me a code and reinstall my security so it will not be shut off on the shut-off date which is in two days. They don't seem to want to give me a lifetime membership but yet that's what I purchased and they know it. Thank you. The account is under **********************

Viper is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.