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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My name is *************************** and I've just ordered a Navy Cutlass. Your response to filling the order says that an email has been sent to *************************** - my wife ******************** Why?! I resent that emphatically! She is a pacifist and has no business in this and I did not necessarily want to involve her at all. It was purchased with MY credit card so I don't have any idea how you folks got her involved. Can you stop all your communications with her? Immediately!! If not, then cancel my order.
Business response
03/07/2024
The only way your wife could have been emailed is if that specific email address had been provided to us during the ordering process. As requested, we will cancel this order, refund your money and remove you from the email hotlist. Thank you for contacting us.Customer response
03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
11/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a knife on Nov 5th I've received no email or tracking and have tried emailing the customer service only ro get a failure notice my bank has been debted and I'd like my knifeBusiness response
11/15/2023
This customer emailed after normal business hours and was responded to with tracking information the following morning.
From: TRS Support <*********************>
Date: Wed, Nov 15, 2023 at 5:20?AM
Subject: Re:
To: ***************************** <***********************>
Dear Valued Customer,
In researching your order we found the following tracking information:
****************************
11/05/23 System Shipped ********************** Default Shipping 11/06/23 --- 1 - Titan + Custom Sheath - TITAN - Shipped
If you copy your tracking number which is highlighted in yellow and follow the blue link in this email it will allow you to track your order with ease.
Please note all orders are shipped Via DHL eCommerce who then hands off the package to **** in your area.
On Tue, Nov 14, 2023 at 4:23?PM ***************************** <***********************> wrote:
I ordered the titan knife on the 5th of November and was wondering where it might be
Sent from Yahoo Mail on AndroidInitial Complaint
03/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I’ve been waiting for almost one week for this order but still not received any shipping information or item until now. I tried several times to email the customer service but received no response at all.Business response
03/06/2023
Hello,All emails requesting tracking are handled in the order that they are received. We received this customers first email on 3/1/23 the customer then sent two additional emails after hours on 3/2/23 and this complaint was issued on 3/3/23. This customer was emailed on 3/6/23 with complete tracking for the order and proof from USPS that shows the order was delivered.Customer response
03/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me.Initial Complaint
11/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have had the tomahawks for about a week. Finally got out to do some throwing. On the 4th throw the handle of one broke in half. No much else to say, buy the picture speaks volumes.Business response
11/11/2022
Hello:We sell millions of products a year. Product failure does happen
occasionally, but it's rare. We will of course replace the product
at no cost to the customer. We always have.Please note, the Better Business Bureau is not a customer serviceforum. It's unclear why this customer simply did not contact our
customer service department.That email is: [email protected]Please contact us with your order information and we will take
care of the problem.Regards,Customer Service
FightFast/TRS SurvivalCustomer response
11/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 183***46, and find that this resolution is satisfactory to me. The purchase price was refundedInitial Complaint
09/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a knife. No tracking or email from them. The debited my account for the money. No knife. No refund and still no tracking. I want the knife or a full refund of my debited account .Business response
09/12/2022
Thank you for writing in.When your order was placed our automated system sent both a receipt and tracking to the email address provided at checkout.This order was shipped and according to the USPS website it was delivered as of 9/12/22.Tracking Number: *************10*****15*******8
Your item was delivered in or at the mailbox at 11:49 am on September 12, 2022 in MILLVILLE, NJ 08332.
Status
Delivered, In/At Mailbox
September 12, 2022 at 11:49 am
MILLVILLE, NJ 08332
Customer response
09/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me.Initial Complaint
02/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a knife from this company, this was my first time ordering from company. I received no tracking number and I have also not received the product I ordered. They sure enough took my money off of my debit card but as of today I still haven't received no refund or the product.....Business response
02/08/2022
In researching this order we found the order was placed on 1/19/22 and shipped on 1/20/22. An automated email is sent once the order has been shipped, if it does not appear it in the regular inbox it may have been sent to the customers spam/junk folder. This item was a free Enforcer knife where the customer only covered the $9.95 shipping and handling fee to receive the item.In tracking the order online at www.usps.com we found that the order was out for delivery on 1/25/22 but it was marked as "refused" by USPS and was then processed as "return to sender" by USPS on 1/27/22. The package was received in our returns department on 2/7/22 and is currently in queue to be refunded. We moved the return to the top of the queue and promptly refunded the order. This will conclude all business.Initial Complaint
10/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I made a order from Fight Fast for 124.99 for a ghost gun and when I’m order came in it was a flash light I have tried week to get them to fix these problems but not a thing has been doneBusiness response
10/21/2021
This customer demanded tracking on 10/11/21 demanding his money back and making BBB threats if he did not receive tracking for his order that was delivered on 10/12/21. He then emailed on 10/12/21 after normal business hours stating that he received a flashlight, we requested a photo of the items he received including packaging on 10/13/21 to make sure the package he received was from Fight Fast and the customer ignored our request and on 10/19/21 He made more BBB threats and demanded a refund.We have refunded this customer and this will conclude all business.Customer response
10/22/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
08/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I placed an order with fastfight.com online. When I received the invoice via email the cost was much higher than expected. Their policy states that I could cancel the order as long as it has not been shipped. I sent them an email less than 10 minutes after receiving the invoice canceling my order. I know the email was seen because I tagged it with a “read receipt. “ I just received another email stating that they have already shipped the product and never received my email. I sent them a copy of the original email where I canceled the order which included the date and time stamp, which they chose to ignore. They tell me that I can send back all of the equipment for a full refund, but I have to pay for shipping costs. I have no intention of paying for the shipping cost, because I canceled the order 10 minutes after I placed it. This company is deceitful, I would like to get this issue resolved. Obviously, with the number of complaints they have had these past years, there are problems.Business response
08/04/2021
Thank you for writing.We DO and WILL refund any customer who cancels his
order in a timely manner.In this case we did not see a cancellation email from the
customer until well after the shipping confirmation email
had been sent out to him.He indeed insisted that he had sent a cancelation email 10
after ordering, and we are willing to issue an immediate refund
if that's verifiable -- but when asked to forward that particular
email to us, the cannot produce it.At this point he will need to return the product for a refund.*** ** ******* **** ******** ** *****Regards,Customer ServiceTRSInitial Complaint
06/23/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
4-17-21. Cash paid 69.39 $ sent order number 43187c18f2. Never received Titian knives bob ****** *** *******Business response
06/24/2021
Thanks for writing in!This customer corresponded with us on 6/21/21 stating his order had never been delivered.After researching his order and tracking we found that it had been shipped and the tracking shows no movement since 5/3/21.We then reached out to the customer on 6/22/21 at 11:47am advising him of the status of his order and asked if he would rather the order be reshipped or refunded.As of 6/24/21 he has never responded to the email sent to him. The complaint to BBB was not necessary as we were trying to resolve the issue of the delay in delivery.This order may still be delivered, but we have went ahead and issued a full refund for the order.This will conclude business.
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Get a QuoteCustomer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.