Business ProfileforHans' Boat Works, Inc.

I took my boat to Hans boat works for yearly maintenance and winterization to include a wrap for weather protection. When i picked the boat up it was wrapped and wasn't unwrapped for several months. Upon unwrapping it we realized that along the melted areas of the wrap the clear coat in various areas was discolored. in addition the tower had been put down and the cables snapped as there was nothing under it to brace it (as they typically do) the tower caused a large area behind the driver seat to take off the paint clear through to the fiberglass. the boat was dropped off on 5/12/22 after we had emailed back and fourth pictures and they apologized and said to bring it in and they would get it ALL fixed. admitting they were at fault and that it wasn't wrapped properly. After getting it and looking over the owner called me and said its a lot for his business to have to eat and he might have me turn into MY INS and he can cover the deductible. I told him that I wasn't ok with this and they said they would work on getting the custom paint and parts and see where it went from there. TO date they still have my boat, they do not respond and update me as to wheats taking place until several times of reaching out, now they are back to saying they want me to turn into my insurance and they don't know the wrap caused this as they haven't seen this before. This is not my Insurance's issue and is a direct result of their work not being done properly, they need to correct this and in a timely manner as we are still without the boat and half way through the season....2 Holidays will go by at the minimum before this will be resolved and My family is without their summer vacation toy.