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Business Profile

Tax Return Preparation

Legacy IncomeTax Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

This profile includes complaints for Legacy IncomeTax Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deliberately misled customer that social was only needed on fingerprint cards. Submitted form for electronic fingerprints without social security number and gave fingerprint cards back to customer. Staff member called business owner who inferring that she would follow directions of *** asked customer to return after hours to be told that this would not be rectified unless process was completed again and payment would occur again. . I could have been told this the first tome but instead was asked to come back.

      Business Response

      Date: 05/20/2025

      ******** D ******* came to the office on 05/02/2025 to request a live scan service. She didn't fill out the social security number portion, and therefore I did not submit one. 

      What I submit is solely based on what the applicant fills out; therefore, it is her responsibility that it got denied. If needed, she can get a free resubmission done once she receives the letter.

      Customer Answer

      Date: 05/22/2025

      The attached email was provided to an employee who read it to ***** *******. Ms. ******* had me return after hours to tell me no that she would not do it. She refused to read the email or provide an explanation. Even after I reminded her that she insisted that the Social is written on the cards. The email indicates that she failed to enter the number, and she stated in her response that she did not complete the service 

      Business Response

      Date: 05/23/2025

      The social security number is not required for live scan. However her particular live scan for teacher credentials does request to put a social security number on the form what she didn't do and because she didn't put it on the form I didn't put it on the system. Teachers credentials live scan instructs the applicant to include the social security number on the form unknown to the operator, therefore the operator its not responsible for entry in social security number if the applicant does not provide one.

    Legacy IncomeTax Services is NOT a BBB Accredited Business.

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