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Find a Location

High Desert Autos, Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • High Desert Autos, Inc

      14644 Valley Center Dr Spring Valley Lake, CA 92395-4205

    • High Desert Autos, Inc

      P.O. Box 1508 Victorville, CA 92393

    • High Desert Autos, Inc

      14673 Civic Dr Victorville, CA 92394-0844

    Business ProfileforHigh Desert Autos, Inc

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    High Desert Autos, Inc has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • High Desert Autos, Inc

        14644 Valley Center Dr Spring Valley Lake, CA 92395-4205

      • High Desert Autos, Inc

        P.O. Box 1508 Victorville, CA 92393

      • High Desert Autos, Inc

        14673 Civic Dr Victorville, CA 92394-0844

      Location of This Business
      14644 Valley Center Dr, Spring Valley Lake, CA 92395-4205
      Years in Business:
      13
      Business Started:
      10/4/2010
      Business Started Locally:
      10/4/2010
      Business Incorporated:
      10/4/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 47318 for this business, issued by DMV - Occupational Licensing Branch. The expiration date of this license is 6/30/2024.

      These agencies may include:

      DMV - Occupational Licensing Branch

      PO Box 932342

      Sacramento CA 94232

      (916) 229-3127

      http://www.dca.ca.gov

      BBB records show a license number of 263344 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 9/30/2024.

      These agencies may include:

      Bureau of Automotive Repair

      10949 N Mather Blvd

      Rancho Cordova CA 95670

      (800) 952-5210

      http://www.autorepair.ca.gov

      Type of Entity:
      Corporation
      Alternate Business Name
      • Valley-Hi Kia
      Business Management
      • Mr. Shawn Nazari
      • Mr. Scott M Dickson, President/CEO
      Contact Information

      Principal

      • Mr. Shawn Nazari

      Customer Contact

      • Mr. Scott M Dickson, President/CEO
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/28/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I had purchased the car on February 10 of 2024. I was sold a Tesla 2020 model three with ****** miles on it. when I got home with the vehicle because the vehicles purchased at night pulling in the garage we noticed that the car had a dent going on the website. The car still had that same dent so this car was sold to us with this dent, we went the next day to speak about all the codes that were on the car because the car need a new battery, and the car had shut down on **************** located in ***********, and told us to get out of the vehicle and to have it towed to Tesla immediately because the battery is not good which is like a check engine light being on for a car. We also did speak with them regarding the dent and they said they would fix it. We had to argue and go through so much just to get the battery replaced on the car and the dealership tried to make me or my wife take the car to Tesla,which was a no they did not at first want to provide us with a rental because they said it would cost them too much money although we had just bought a car from them costing over $35,000 when asked for the paperwork from Tesla they did not provide it. Call ***** to try to attain the paperwork, and they said due to Valley Hi Kia signing off on stuff that they could not provide. went back another day to get the dent fixed and it was horrible. The general store manager has smoked a cigarette in my face he had cursed at me. He had threatened to take the car from me and pulled in front of the vehicle that I had purchased from them the general finance manager had threatened to take the car from me due to a voice, my opinion to another customer who is by me yelled at me in front of all other customers and told me he was taking my vehicle. This is not the first time he was rude to me. He was also rude to me about a charger and told me to void my sell. The story I have has more to it but they're not as many characters remaining for me to type. I have it typed up & ready to email
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tayler B

      1 star

      06/02/2023

      If I could put no stars I would. I never do reviews but I feel extremely compelled to do this. Super disappointed with this dealership's service department. I called to tell them my airbag light came on and it was scaring me. I was in an accident years ago where the airbag broke my wrist so this light being on is terrifying to me. The girl on the phone who already had a sour tone in her voice, she must hate her job, told me they can't look at my car for another week and then it will take them an extra five days on top of that to diagnose it. Suppose I am driving the car and it just pops out for no reason, or I get in an accident and then it doesn't come out at all. I also share this car with my boyfriend so what if something happened to him as well? The only thing she offered me was to drop it off tomorrow but it will still sit there until another week or so. So I guess in that case I am supposed to just manifest an extra car to drive to work? I feel like when a customer says the air bag light is on, which is technically a safety hazard, the dealership should be trying to look at my car asap. If it were something minor then this would be an entirely different situation and waiting would be fine. I am not saying my car takes priority over everyone else but they should still be trying to at least get my car in asap and not tell me that its just going to sit there. Show some kind of concern for your customers who are telling you that they are afraid. I don't know how the treatment is for all Kia locations but Victorville is trash. I am really starting to feel like this department doesn't really care about customer safety.

      Local BBB

      BBB Serving Central California & Inland Empire Counties

      BBB Reports On

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