ComplaintsforHigh Desert Autos, Inc

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had purchased the car on February 10 of 2024. I was sold a Tesla 2020 model three with ****** miles on it. when I got home with the vehicle because the vehicles purchased at night pulling in the garage we noticed that the car had a dent going on the website. The car still had that same dent so this car was sold to us with this dent, we went the next day to speak about all the codes that were on the car because the car need a new battery, and the car had shut down on **************** located in ***********, and told us to get out of the vehicle and to have it towed to Tesla immediately because the battery is not good which is like a check engine light being on for a car. We also did speak with them regarding the dent and they said they would fix it. We had to argue and go through so much just to get the battery replaced on the car and the dealership tried to make me or my wife take the car to Tesla,which was a no they did not at first want to provide us with a rental because they said it would cost them too much money although we had just bought a car from them costing over $35,000 when asked for the paperwork from Tesla they did not provide it. Call ***** to try to attain the paperwork, and they said due to Valley Hi Kia signing off on stuff that they could not provide. went back another day to get the dent fixed and it was horrible. The general store manager has smoked a cigarette in my face he had cursed at me. He had threatened to take the car from me and pulled in front of the vehicle that I had purchased from them the general finance manager had threatened to take the car from me due to a voice, my opinion to another customer who is by me yelled at me in front of all other customers and told me he was taking my vehicle. This is not the first time he was rude to me. He was also rude to me about a charger and told me to void my sell. The story I have has more to it but they're not as many characters remaining for me to type. I have it typed up & ready to email

  Business response

  03/04/2024

  CUSTOMER WAS OFFERED TO GIVE CAR BACK AND GET HIS OWN CAR PER SALES DEPARTMENT

  HE REFUSED THAT OFFER 

  HE PURCHASED A USED VEHICLE AND THERE ARE NO OTHER WARRANTYS OR DUE ITEMS IMPLIED 

  THERE WILL BE NO FURTHER ACTION TAKEN FROM THE DEALER 

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2018 Kia optima engine gave out and now Kia and 2 other extended warranties that we purchased when 1st buying the vehicle are not honoring purchased warranty’s to repair the vehicle .

  Business response

  08/01/2023

  Unfortunately it looks as though the extended warranty did a inspection with a third party inspector 

  the findings were that the pan was hit by outside influence and was denied by her company that she has a contract with. 

  The warranty  company denied coverage   , Not Valley Hi Kia 

  we suggest that the customer contact her insurance provided and see if it is something that they will cover

  warranties are in place for failed components due to failure of their manufacturing. 

  not for outside influence.

  We would be happy to provide information to her insurance company 

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2018 Ford Explorer XLT in May of 2022 from Valley Hi Kia dealership. I paid a lot for extended warranty as well as oil changes. I took my vehicle in two weeks after purchase so they can remove some scuff marks. On this visit I let them know the windshield trim was loose and they said it was because the windshield had been replaced and they promised to tighten it. I trusted them and picked up the vehicle once notified the work was complete. In March 2023 I was Driving on the highway when the windshield trim flew off my vehicle putting myself and other drivers in danger. I immediately went to the dealership and let them know what occurred and was told they couldn’t do anything about it by the used car sales manager ***** ********.

  Business response

  03/31/2023

  Spoke with the general manager , he overrode the decision from the used car manager .

  We will replace the trim component 

  even though there is no warranty in place 

  we will do it as a customer service gesture. 

  I will contact client 

  
  

  **** ****** 

• Initial Complaint

  01/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I purchased a 2013 Nissan Quest from the Kia dealer, 9 months after having the vehicle, the Transmission and Catalytic Converter went out, I contacted the dealer but they pretty much told me I was on my own, I have children that I transport to and from school but I’m left without my own vehicle due to this situation and I’m asking for help, if someone can please help me I’d appreciate it greatly.

  Business response

  02/21/2023

  Mrs *******

  The dealer sold the vehicle as is and we have not seen or diagnosed the car since 03/31/22 when we took care of a front grill issue as a goodwill gesture.

  The car at that time had 98327 miles on it and was sold as is on 02/25/22

  Customer did not bring it to the dealer for diagnosis.

  We would be happy to provide a diagnosis and offer a discount for repairs but this would be the customer responsibility to cover.

  The vehicle is well out of the warranty period from Nissan and again was sold AS-IS.

   

   

  **** ******

  Service Director

  Customer response

  02/22/2023

   I am rejecting this response because:
  
  I had the vehicle less than 10 months and was having the vehicle serviced as needed , I have receipts showing service done on 04/01/2022, 07/12/2022 and on 10/06/2022, I have no paperwork stating it was sold as is 

• Initial Complaint

  08/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 9/4/21, I co-signed for a used car loan at Valley Hi Kia. The finance manager ***** assisted the transaction. Because of experiences with other car loans, we were vocal about not wanting anything but an extra warranty added to the loan. It was a used car so that seemed appropriate. They promised not to add anything. I was guarded and read every detail of the loan and subsequent papers. Near the end of the transaction, ***** got us involved in a conversation about bitcoin, I became more relaxed, as I thought we were done signing. He then reprinted a form, showing a correction (the long yellow sales contract) and I resigned. I don’t know how he did it because there was so much “song and dance,” but he added a KARR alarm for $895 and an “appearance care” plan for $1,486 without us even noticing. We didn’t even notice this until several months later when we took the contract out to look at something else. This is the 3rd time in my life that a car dealer has pulled something like this on me, and I feel that we need to start holding these people accountable. After feeling too embarrassed to even talk about it, I went to Vallet Hi Kia today to talk about it. I was told that both of these items cannot be refunded because they are taxable and that only non-taxable items such as service warrantees can be refunded. I want the $895 KARR alarm and the $1486 “appearance” warranty refunded. These rip off artists need to be held accountable and stop taking advantage of folks!!

  Business response

  08/17/2022

  I'm responding on behalf of my sales manager Sorry for the late response, our paperwork is located off site.  We have put a request on our side .    This is our top priority. thank you

• Initial Complaint

  02/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a new vehicle from them and they messed up on the title they register the vehicle under the wrong name it’s coming up to a year now and they still haven’t fix this issue. Is taking several hrs of my time to attempt to fix this but the dealer is ignoring my request. The finance company informed me that the dealer is the only one that could take the car back. I would like to return the car and get a refund for the full amount that I pay for plus all the installations I put in the car and be done with this dealer.

  Business response

  03/07/2022

  Hello ******

  As I understand the issue was at the DMV

  I have attached information to show that the customer is listed as a owner on the car now

  See page 5 of 6

   

  **** ******

  
  

  Customer response

  03/08/2022

   I am rejecting this response because: it states that I’m the second owner and I purchase this vehicle New, not use like they are stating on the DMV paperwork. Now this vehicle has two registered owners when it should only have one.  On the paper work it states the value of the vehicle is 28,000. To settle this matter that’s what I want them to buy the vehicle from me to get this matter resolved. I don’t want this vehicle with a use title. That’s not what I purchased. 
  
  
  

  Customer response

  03/22/2022

   I am rejecting this response because:
  
  This is what the DMV has for the vehicle. Don’t know this person and I should be the only person registered on this vehicle. The dealership messed up on the paperwork I purchased this vehicle last year 2021 on March. My tags are expired can’t renew because they haven’t done the complete DMV process. 
  

  
  

  
  

  Business response

  04/05/2022

  This is the documentation to support the information previously provided on id ********
  
   
  
  **** ******
  
  Service Director
  
  Valley Hi Kia

  Business response

  04/05/2022

  Regarding this complaint
  
  Bertha
  
  We had paid the tags for the client to help him with the expense and confusion regarding this transaction this year.. A $500 plus expense.
  
  We also hand delivered appropriate paperwork to the credit union that indicated that the car purchased was a new car not a used one
  
  The credit union processed the dmv paperwork with DMV and has or has had the correct paperwork to show this as sold as a new vehicle.
  
  Credit union needs to complete this issue if they have not as they have the corrected documentation.

  This is the documentation to support the information previously provided on id ********
  

  
  

• Initial Complaint

  12/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This compliant involves a 2016 Kia K900, which stalled on the freeway back in June of 2021, which created an unsafe situation as the vehicle would not accelerate. The vehicle was turned into Valley-Hi Kia in June 2021 for repairs and supposedly fixed. I picked the vehicle up from Valley Hi-Kia on July 16, 2021, and as I drove it home, it jerked as it did when it first stalled. On July 17, 2021, I was driving on the 91 Freeway enroute to visit a friend in Riverside, CA when the vehicle stalled again causing an unsafe situation. On July 20, 2021, I turned the vehicle into Valley-Hi Kia yet again. The vehicle was in the possession of Valley-Hi Kia for repairs from July 20, 2021, until December 21, 2021. While driving the vehicle home on December 21st, it stalled again. I was able to get it started but it wouldn't accelerate above 40 mph. It was picked on December 21, 2021, with the understanding I had to bring it back on January 12, 2022, so that a Fuel Systems Engineering can inspect the vehicle in attempt to determine why the vehicle keeps failing. Valley-Hi Kia replaced a few a parts on the vehicle but the problem still existing and is worst now than it was prior to turning it in back in July. My desire is to have Kia take the car off my hands and compensate me for the car payments and insurance payments I have made or will make sense this issue occurred.

  Business response

  01/14/2022

  Customer is seeking a buy back through Kia motors
  
  We have completed repairs on clients vehicle through using a FTS kia engineer.
  
  We are test driving vehicle to verify repair as needed..
  
  Customer was offered a goodwill gesture from kia motors . but I am not included in what that offer outlines
  
   
  
  **** ******
  
  Service Manager

  Customer response

  01/14/2022

   I am rejecting this response because: At this point, I don't have the vehicle back in my possession. In addition, I have no idea how the vehicles will drive or operate as they have stated it was fixed in the past only for it to fell the very next day. The offer they made was to pay me a $587.94 for 4 months yet the vehicle has been in their possession approximately 7 months. In addition, I was still paying car insurance in the amount of approximately $270.00 per month. There was no mention of them of their offer compensating me any of this money. Also, there is the issue of if the vehicle is actually repaired and doesn't fail for the same problem or problem related to the work performed on the vehicle over the last 7 months. If I go to sale the vehicle, the CarFax Report will be reviewed by potential buyers. If the report shows that it was under repair for an extended period of time, this will raise eyebrows and could prevent me from saling the vehicle leaving me stuck with it. I believe their offer should be a much higher amount. I'm willing to accept $10,000 to settle this matter.  
  
  
  

• Initial Complaint

  09/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my wife's car for service (oil change) also I had the air conditioning system re-filled. But when we picked it up we notice that the air control settings were the same as we left them. Also the air vents were closed. When we ran the a/c it came out not as cold as before. I know when an air condition system gets re-filled they have to run it for a while and check the temperature to make sure its cooling off, but since the vents and setting were left the same way we left them when we dropped off the car, it only means nothing was done, but I got charged for it.

  Business response

  10/11/2021

  ******
  
  I have made  three separate attempts to contact client by phone
  
  I have left a message each time
  
  Customer has not contacted me back.
  
  We would like to close this case ..
  
  Do you have a contact available? For him?
  
  If so please provide or if not please close case showing our organization as trying to remedy the situation
  
   
  
  **** ******
  
  Service Manager

  Customer response

  10/11/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But only because I did contacted the business in question by email 3 times.

  I didn't call them right away, because I was waiting for the Bureau of Automotive to finish their inquiry. I got finally an answer so I'm ok closing this case.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩