ComplaintsforThe Engine Shoppe
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Complaint Details
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Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 6/18/21 I took my truck fr full engine rebuilt; they said it would take 8 weeks Took them 3months to finish it 9/24/21 was finished. I payed $4,415 for the job.they didn’t a good job, truck was leaking oil misfiring hard to start and gas pedal sticking took it back several times but truck just sat there. They told me it was the throttle body and the fan clutch I payed total of $618 plus labor to replace them Got the truck back on 11/30/21 and on 12/3/21 the truck over heated on my way to work I had it towed to his shop and the truck still at his shop 2/21/22 they can’t fix it Gus makes lots of excuses why he can’t get to it but he works only on new job because I already payed him in full. I want my money and truck backInitial Complaint
09/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my car into the shop on February 13, 2021 for and overheating issues. The shop quoted me at 1,500 to fix the problem. I was finally able to pick up my car on August 17, 2021 I ended up paying 2,853 and owe a total of 542.47. It took 2 weeks for my to be able to contact them. So they would know that the problem was still occurring. And now my check engine light is on and it wasn't before.. September 1, 2021 they are sending out a mobile mechanic with a code reader. When I first took my car in they started working on it immediately. I was going to O'Reilly and buy the parts and dropping them off. After a few weeks the owner told me that they were too backed up to work on my car and that they had found more issues with it. I gave them the okay to work on the other issues. They said that one of my heads were cracked. She made me buy individually parts so they could fix it. But they ended up buying the wrong part and couldn't return them so they're making my pay for those parts
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.