Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Purses

Bird in Bag

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Purses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I am trying to return an order for a refund from Bird in Bag. The return policy on their website states that items can be returned with in 15 days of receiving the delivery and to mail the return within 7 days in order for them to receive the returned items. The website also states to contact Bird in Bag at *********************************** in order to receive a return mailing address. It specifically states not to mail the return to the address on the delivery box because they have many distribution centers. I received the merchandise on December 21, 2024. Since before the order was received I have been trying to obtain a return address because I new the items would not arrive in time for my staff's Christmas party. (When i placed the order I included a note that if the items would not arrive by December 15, to cancel the order. I received an email stating the order was placed because they were pretty sure I would receive the order in time. When Bird in Bag finally gave me a tracking number, I realized that the order was shipping from ***** and had not shipped yet. I then emailed letting them know that the merchandise would obviously not arrive by December 15 and that I would need to return the items and to please provide the return address. I received an email asking me to contact them once I received the delivery.) I have had back and forth emails with Bird in Bag, but they keep avoiding providing a return address and they are taking longer to respond because I think they are trying to have my return window expire so that I can't return the merchandise. Since today is the 7th day from receiving the delivery, I am concerned I have not been able to receive the return address from Bird in Bag. They initially offered other options for me to keep the merchandise or receive a credit, but I would like to return the merchandise and receive a refund. I am unable to use the merchandise and the quality is not good. Please read the chain emails attached.Thank you.

Bird in Bag is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.