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Business Profile

Clothing

FTP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just a short summary, i spend total of 1500 USD on your last drop Additional around ***************************** ***********, gor some mistake with fed ex it gets send back too your warehouse Ftp admitted receiving it and promises it too send back Since then until today no replys anymore, no merch or refund just a lot of money in the ditch Thanks a lot appreciate the experience Am 05.01.2024 um 09:20 schrieb ***** File <*******************>:?Still waiting Am 14.12.2023 um 22:48 schrieb ***** File <*******************>:?Tracking code only says label created Am 27.10.2023 um 07:10 schrieb ***** File <*******************>:?Appreciate the effort, there should be 2 more packages, 3 in total Am 26.10.2023 um 20:43 schrieb FTP INFO <**************************>:?We have received one of your packages and we are shipping it back to you. Tracking: ************ On Wed, Oct 25, 2023 at 11:03AM Ascan File <*******************> wrote:Name: Ascan File Company:Address: *************************************************************************************:Postal Code: 8640 ******************** Am 25.10.2023 um 20:00 schrieb FTP INFO <**************************>:?Please provide your full correct shipping address in this format:Name:Company:Address:City:State/Region:Postal Code:Country:Thank you. On Wed, Oct 25, 2023 at 1:50AM Ascan File <*******************> wrote:Hate too bother you guys, youre definitely busy as usual but did you maybe had a change too send out my merch, and if so i would still need the tracking numbers. Also as i said in my first mail, i allready payed the taxes in *********** for the custom, is there maybe a way too notice that on the declaration.Am 19.10.2023 um 19:30 schrieb ***** File <*******************>:?Thanks a lot the packages should have arrived yesterday at your location.Am 13.10.2023 um 20:13 schrieb FTP INFO <**************************>:?We will ship the package back out to this address once we receive it. Thank you.On Thu, Oct 12, 2023 at 9:21AM Ascan File <*******************> wrote:Greetings, sorry for the inconvenience So following situation i had 3 orders i was awaiting from you for a long time, the last three weeks they layed in *********** for custom around alomst in arms reach. This week i got the customs bill and payed them immediately so i can finally get my long awaited merch. So 2-3 days went by and ***** changed my tracking code on all 3 of them and says we are sending it back.So i can too nothing at all, ***** means i had too check with you guys. Order number #****** #****** #****** Von meinem iPhone gesendet -- -- --

  • Initial Complaint

    Date:09/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased 230$ from this company on August 26Th. Received the Items on the 28th of September and when I did they were completely destroyed with an oil-like substance. When reaching out to the seller they said there was nothing they could do and I was out of luck, basically it was the post office and not them. After speaking with the post office they let me know that when a business sells items usually for over 50-100$ they insure them at some level so that if this issue happens the consumers are not left completely on the hook. At this point FTP will not help me and are telling me as a loyal customer I am on the hook. I feel like I should have received insurance on some level and the fact that I didn't is a terrible practice and should be noted. I am looking for some form of compensation back for the damaged items that I have received. Thank you.

  • Initial Complaint

    Date:09/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refused to cancel an order literally 5 minutes after I made the purchase on 09/11/2023 for Ftec jacket and pants and to add insult to injury the $286 they charged me for the clothing was for nothing because they sent me an empty package with nothing but a sk sinvgle sticker in it and told me that they're not responsible and they refuse to refund me and I haven't heard from them since even tho I continue trying to contoact them so they robbed me and are ghosting me refusing to even acknowledge they robbed me

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a************* hoodie on 10/8/22 for ***** Order # XXXXXX. Item was received on 11/9/22. That day I notified FTP via email that they had sent me a blue one instead of the black o had ordered. They sent a return label and on 11/21 I shipped out the incorrect item for exchange.per the tracking number It was delivered to them on 11/23/22 but they claim it was not delivered. They will not return my emails and continue to say they don't have my returned item. At this point I just want my money back. They made a mistake and I returned product to them so now I have no item to gift and I am out ***** My user # with them is XXXXXXXXXXXXX. It was ordered under ************************** but all communication has been with my email ************************

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