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Business Profile

Appliance Sales

Panda Appliances/USA Dispatch Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/12/22 A Panda dryer small 1.5 cu ft, was purchased through ******. It worked fine at first but after about a month of usage it started to act up. It started to shut off before a complete drying cycle. It was passed the 30 days, so ****** couldn't help. I reached out to a number printed on the dryer it was disconnected. I emailed the company no response. The actual site is very vague and no real information. ****** than contacted the company after I tried several attempts to contact the company. They answered ****** and said they would take the product back and refund my money but never emailed me a return address and didn't provide ****** with one either.

    Business Response

    Date: 11/26/2024

    First, we never received any email from any customer named ****** ********** or regarding this order. Second, if the machine was purchased in 2022, the 1 year manufacturer warranty has expired, Neither ****** or we can help the customer with any refund service since the deadline has passed.

    We provide warranty service and technical support. The customer can email us at ********************** no matter the warranty has expired or not, and we always reply to emails in 1-2 business days. In this customer's situation, since the warranty expires, we can diagnose the issue first, if any parts need to be replaced, we will charge parts and shipping cost.

    Thank you.


    Best Regards,
    Panda customer service team

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a Panda dryer from Amazon for $275, it began making noise, contacted the manufacturer, was told to send them picture & video which I did. They sent me a replacement belt, told me to replace it which I did. The dryer stopped working. They initially refused to replace but after I comolaintes they agreed to send me a new one only If I send them pictures of cut power cord and $40 shipping fee which i did. The item ibrexeived on 10/23 was a Used, differemt br*** name, magic chef dryer with No vent hose! I need $275 plus $40 shipping refumded or need a new dryer sent ASAP! We twmporarily live in RV while buikding our house *** need it immediately. My husband is disabled and a senior. Theu committed a crime against senior citizen!

    Business Response

    Date: 10/26/2023

    It is impossible for us to send a Magic Chef dryer with that condition to the customer. 


    First, when we provide replacement service, the model of a replacement is always the same with the one the customer originally ordered. The one we sent to the customer is a ******************************* dryer, which is the same model with the one the customer original ordered, we checked with our technical department and shipping departments and confirmed. 


    Second, we are the manufacturer of Panda and ***** but not Magic Chef's, we do not sell any Magic Chef dryers, so we do not have any new or refurbished Magic Chef dryers in our warehouse. 


    Third, although most of the replacement units for warranty service are not brand new, they are at least 95% new (might have minor dents or scratches that do not affect the proper work of the machine), they can be either refurbished or open box units, all of them are cleaned and tested by our technical department to make sure it is clean and fully functional before packing into boxes. The units with the condition of the unit in the pictures the customer provided will never be refurbished or packed in boxes but abandoned directly.


    Third, the customer only provide some pictures showing a Magic Chef dryer to us and in the claim and a picture showing the shipping label on a box to us, but none of the pictures can prove that the Magic Chef dryer was packed in that box or sent by us.


    Thank you for your understanding.




    Best Regards,
    ****

    Customer Answer

    Date: 10/26/2023

     
    Complaint: 20778576

    I am rejecting this response because:
    I provided the pictures they requested to validate their shipping sent us a Used dryer. Prior to them agreeing to send us a new one, they asked for videos, and pictures and even tried to make us fix the dryer! We Are not mechanics.They have many customer complaints similar to mine. We already sent them $40 for shipping. We are not going to pay them another $40. We live in RV and need a dryer ASAP. We just want a New Panda dryer. S

     

    Sincerely,

    *******************

    Business Response

    Date: 10/27/2023

    As we explained clearly in the previous message, the unit we sent to the customer is a ********************** dryer, which is the correct brand and model. It is impossible that we sent a Magic Chef dryer because we do not have any Magic Chef dryer. We do not know where the customer got that Magic Chef dryer.


    We cannot do anything further in this case.




    Best Regards,
    ****

Panda Appliances/USA Dispatch Center is NOT a BBB Accredited Business.

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