Business ProfileforStone West, Inc

We purchased one 95” by 46” slab of sodalite stone material on December 28, 2021 from this firm. It was one of a bundle of six slabs, arranged horizontally with one finished face showing. We selected the top slab, that is, the one with the finished face showing. The sales staff moved some of the other slabs around but the one with the finished face showing was in our opinion the best suited of the lot for our purposes, and we chose to buy that slab. We took a few photos of that slab showing the majority of the slab in situ to document our choice. We paid $5,330.39 for the product with an initial deposit of 50% and the balance paid within 30 days. We were given a copy of Seller’s Terms of Sale, which provides “Seller is not responsible for any products left on Seller’s premises for more that 15 days after purchase” We informed the sale agent, Lance Garcia, that we could not take possession of the slab for a number of months. Mr. Garcia and assured us orally that Stone West would provide storage of the slab at no cost to us for up to one year after purchase. He also said that if it turned out that we did not want that slab, Stone West would exchange that slab for other slabs that we might want. We made an appointment for our fabricator to pick up our slab. As mutually agreed by telephone, we and the fabricator arrived at Stone West at approximately 3:00 PM on September 22, 2022 to pick up the slab. There were two slabs left of the stack of six, and it was clear that neither was the slab we purchased. Stone West apparently does not have possession of the slab we purchased, thus cannot deliver the slab to us. There is no issue that our slab has been damaged, nor is there is any provision in their Terms of Sale for payment of storage fees, or any other damages Stone West might claim We ask for return of our payment in full