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Find a Location

Meineke Car Care Center has 1 locations, listed below.

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    Business ProfileforMeineke Car Care Center

    Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company's business is automobile repair services.

    Business Details

    Location of This Business
    4519 Telephone Road, Ventura, CA 93003
    BBB File Opened:
    8/30/2010
    Years in Business:
    12
    Business Started:
    1/1/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 268296 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 3/31/2025.

    These agencies may include:

    Bureau of Automotive Repair

    10949 North Maher Boulevard

    Rancho Cordova CA 95670

    (866) 860-8509

    http://www.bar.ca.gov/index.aspx

    Business Management
    • Mr. Steve Davis, Owner
    • Mr. William S Edwards, President/Owner
    Contact Information

    Principal

    • Mr. William S Edwards, President/Owner

    Customer Contact

    • Mr. William S Edwards, President/Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/27/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On August 21st, 2021 Meineke Car Care Center, Store 4202 in Ventura, CA replaced and installed both front CV axles on my 2007 Toyota Camry XLE 3.5L. While entering the freeway, my vehicle's steering wheel and front end began to shake violently above 55mph. I was unable to exceed 55mph due to the severity of the front-end wobble. I contacted Meineke on 8/23/21 and was asked that I bring the car back in for inspection. My vehicle had 139,886 miles at the time of the repair. I returned to Meineke on August 28th, 2021. When I arrived I met with Zack, the technician who had installed the CV axles the weekend prior. I took Zack for a test drive on the freeway and he immediately noticed the severe and violent shaking coming from the front end of the car. We returned to the Meineke shop where I watched him drive in and out of the repair bay 3 separate times. After he parked my vehicle, he came into the office and told me that the wheel weights had fallen off and that was the cause of the shaking. The vehicle did not shake after I left the shop. Around May 28th, 2022 I noticed a humming sound coming from the front driver side tire. On June 4th, 2022 I took my car to Brake Masters of Camarillo and spoke with R** ********. We test drove my vehicle and Mr. M******* said the sound appeared to be a bad wheel bearing. I scheduled the wheel bearing replacement for June 11th, 2022. About 30 minutes after dropping off my car, I received a call from Mr. M******* asking me to return to their shop. Mr. M******* showed me that the incorrect axle had been installed. The axle Meineke installed was TO-8051, not TO-8123 that my vehicle calls for. The wheel hub and CV axle were clearly not made for each other. The Meineke axle installed was for a Canadian made 2007 Camry, not an American made 2007 Camry. The Meineke technician was grossly negligent and overtightened the axle instead of replacing it with the correct part. This was careless, purposeful and dangerous.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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