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Business Profile

Skin Care

Osea Malibu

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • adam r

    Date: 04/11/2025

    Hello, I am an elderly and disabled man. My doctor recommended that I purchase skin care items to try and help my medical conditions. I saw that Osea had some of those items advertised. Although I live near their store, I am unable to travel because of my disabilities. Therefore, I used my BofA debit card to purchase $312 of merchandise to be delivered to my local mailing address. My bank approved the transaction, but **** cancelled it, accusing me of fraud in their email to me. And, my email shows my name and photo. While I appreciate high security, I will not tolerate being libeled, which is what Osea did. I recommend staying away from this company.

    Osea Malibu

    Date: 04/15/2025

    Hi ****,Thank you for taking the time to share your feedback with us. We truly appreciate you bringing this matter to our attention and are sorry for any inconvenience caused by the cancellation of your original order.**** uses an automated fraud detection system to help protect our customers and prevent unauthorized transactions. Unfortunately, these systemswhile designed to err on the side of cautioncan occasionally flag valid orders by mistake. In your case, the order was automatically canceled and refunded as soon as it was flagged. We understand this may have been frustrating, and we sincerely apologize for the **************** soon as we were made aware of the situation on April 11, 2025, our ************* team promptly responded, explained what happened, and offered a complimentary replacement order once the legitimacy of the original order was confirmed. You accepted the offer, and we processed and shipped the new order to your preferred address on April 14, 2025.We always aim to provide responsive, respectful support, and we believe our team followed the appropriate steps to resolve this matter quickly and fairly. That said, we recognize theres always room for improvement and welcome any further questions or feedback.Should you need anything else or wish to discuss this further, please dont hesitate to reach out directly to us at *********************************** Thank you again for reaching out, ****. We appreciate the opportunity to make this right. With gratitude, OSEA *************

Osea Malibu is NOT a BBB Accredited Business.

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