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Business Profile

Online Education

Stackskills.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since at least as early as 2020, I have purchased so-called digital courses from this website. I never actually used the products/courses yet, but continued to build a "digital library" of courses for future use. In September 2022, I decided I was ready to use one of the courses I had purchased. When I attempted to login using the same username and password that I have used since I purchased courses and opened an account with this website, I received an error message stating that my password was incorrect. When I attempted to use the reset password feature and requested a link to my email, the requested link never arrived to my email inbox. After several attempts, I finally located a contact form on the website and sent a request for technical support. After several days of receiving emails from a representative stating that they were working to resolve the issue, the same representative sent me an email stating that they could not locate my account under the username/email address I submitted. I have subsequently read online reviews of Stackskills.com stating that they are a fraudulent company based on other customers experiencing similar issues. I originally bought courses from this website after responding to an advertisement on the New ********* Store website at nypost>com so i thought that I was dealing with a reputable company that was endorsed by the New ********* when I originally purchased the courses. I desire a resolution of access to the courses since 2020 that I purchased under the username/email address of *******************

Stackskills.com is NOT a BBB Accredited Business.

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