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Business Profile

Games

Cd Projekt

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week I bought 2 Cyberpunk 2077 games on Steam for about $42 USD. I installed followed the instruction, it keeps failling to launch, I followed all the instruciton to fix it i did clean reintall of NVIDIA Drivers. then I did check integrity of the game, it keeps crashing

  • Initial Complaint

    Date:02/27/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CD Projekt Red is a video game producer that is responsible for arguably the most devastating and embarrassing release in video game history. They lied to investors about their game's viability on several platforms. Compounding on that lie, the **** CEO claimed the game's star - *********************** - said the game Cyberpunk 2077 was ****************** favorite game ever. The problem? When asked, **************** responded that he'd only seen a demo once and doesn't play video games. The company lies on a habitual basis.Currently there are several issues in play: First, the way in which they monitor their own forums. One MUST go to these forums to find advice, but the forums on Steam which lie under their control are a hotbed of incivility (against Steam's and ****'s own terms) in which certain users are allowed free reign to humiliate and abuse others. One is not allowed to discuss this moderation at all. One is not allowed to question them, at all And so they continue to allow the proliferation of nastiness and the dehumanization of some players in favor of others.However, most alarmingly: they lie to their customers on tech support issues that could have long-lasting effects for those users and their expensive hardware.A persistent bug exists within the Cyberpunk 2077 code base that can cause the game to periodically crash and free on many systems. This bug has existed - among the plethora of bugs in their code - for years. The solution is widely known to the internet at large, but is strangely not broadcast on Steam except by individual users.Instead, customers who contact **** customer support are told to reconfigure their hard ware (including changing core temperature thresholds for their CPUs) to suit what CD PR thinks they should be.In fact, the solution to crashes and freezes in Cyberpunk 2077 has a simple fix: one can disable cross-platforms saves in the game's settings. This feature is enabled by default, even though it is unnecessary for most players.

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