We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Custom Style, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three half-zip sweatshirts on or about May 2, 2025 from Shirts In Style. On May 4, the order was confirmed by them in an email to me with a final price of $95.52. I received the order about three weeks after ordering it. The sweatshirts were not at all as depicted in the ad and the band on the sleeve was way too big and loose fitting. The ad showed a "distressed" look to the fabric which I liked. The shirts I received were not at all as shown in the ad. I contacted them by email for a return authorization. It took about three attempts before someone responded....using a different name than the Shirts In Style name used in the ad. The response was from a Premier Trust Store. They gave me some options, such as a 20 per cent discount to keep the shirts or a 50 per cent discount on my next order. They suggested I take their offer and give the shirts to a relative or friend. I told them I wanted a return authorization code and an address for a full refund. The ad said they offered a 30 day return policy. The only option they gave me for a refund was to send the shirts at my own expense to some province in *****....even though they shipped to me from ********. I told them that was unacceptable and wanted a *** return location. They would not do that. I then read some reviews of this company and many people who tried to return things said the same thing....that returns to ***** would cost them almost as much, if not more than what the product cost in the first place. That is their scheme.....to try and get you to keep the product. I want a refund for my shirts that were not what was advertised. I will return them to a *** address with a reasonable price for shipping.

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Overcharged my credit card by over 100 dollars after being told I was being charged 91, I was charged 191. Total scam job. Place should be shut down. I could upload dozens of simliar complaints against the business from yelp etc and happily will unless this is resolved immediately. They have one week.

  • Initial Complaint

    Date:03/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in Venice beach on vacation. My son thinks Scooby Doo is from ****** and I wanted to get him a souvenir. I walked into Custom Style 1 a tourist shop that does silk screening on shirts. I was told I could get two kids sweatshirts for $40 USD. The sweatshirts had viable dust/dirt on the top shoulders and were *******style quality, but i went for it because the sales people were extremely friendly and keen to help. When I looked at my credit card bill at the airport I was charged $240 Can! Its criminal. I could by them designer sweatshirt for that amount. I would like to be compensated for the 200% markup which was not communicated to me.

Custom Style, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.