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Business Profile

LED Lighting

Brightech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in LED Lighting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attached is an invoice from a purchase of a Brightech floor lamp which was purchased on June 20, 2020 per order number 113-4232789-1344208 in the amount of $76.20. I recently reached out to Brightech because their website says their items are covered under warranty for a period of five years. I made this purchase roughly 4.5 years ago. The adhesive/glue used to bind the velcro strips to the edge of the lighting panel had lost it's adhesive qualities and as a result the lamp is quite literally coming apart at the seams. I provided the invoice to the customer service representative who said that the item was only covered for three years (their website says five years) and that she'd be happy to SELL me replacement parts if they were available. Frankly, I was quite disappointed that their product was so shabbily constructed out of cheap material but even more disappointed that they would not stand by their product and honor their own warranty. Please help.

    Business Response

    Date: 01/20/2025

    Hello,

    Our apologies that this happened to your lamp and that you were not able to be assisted under warranty. We understand why there may have been a confusion regarding the warranty coverage period, as there are two separate coverage periods depending on the platform purchased though. As a special perk, purchases made directly through our website, **************************, receive a 5-year warranty. Purchases made on all other platforms receive warranty coverage for 3 years from the date of purchase. See here for the details of that coverage eligibility: ******************************************************************************************************************

    Having been purchased on ******, the order in question is covered by our standard 3-year warranty and therefore ineligible for the 5-year warranty coverage requested. 

    We are sorry again that your lamp did come apart after such a short time and that the purchase was already too far out of the window to be covered, and that the offer to sell replacement parts did not satisfy your needs. We do hope that you will be able to purchase a suitable replacement for the lamp that broke, either through us or another manufacturer. 

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