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Business Profile

House Cleaning

R C Custom Pool & Spa Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My pool developed severe algae about three weeks ago. ***** at RC pools was notified immediately and said that they were having a problem with the technician who worked on my pool and that they would change technicians immediately and would "shock the pool" several times and clean ******** and filter to get rid of the algae. No one ever came to address the problem. I called several times to speak to the owner and was told each time that she would return my call which she never did. For the last five days no one has answered the phone or returned any of my messages and pleas for help and my pool is still green

    Business Response

    Date: 07/07/2023

    Good Morning, 

    We had an incident with an employee walking out. We were in the mist of making changes to accommodate the clients. We have now placed a new technician with **************** and have been in communication with her. Any repairs that needed to be made due to the gap of service have or are being made. At this time her pool is back to normal. 

    Thank you

    *****

R C Custom Pool & Spa Service is NOT a BBB Accredited Business.

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