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Business Profile

General Contractor

Canopy Energy-CLOSED

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for Canopy Energy-CLOSED's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canopy Energy-CLOSED has 3 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canopy energy installed solar panels on my roof. The system stopped working. Canopy energy filed bankruptcy a few years ago. The system is financed, and the finance company is refusing *** even refer anyone to service the system. All who have been effected by Canopy energy should get together and file a collective complaint/lawsuit against some government entity that allows finance companies to ignore customers who are losing money from a product financed by them, specifically when the product carries a warranty paid for by the customer. We should ask for a new law that forces finance companies to at least assist customers in fixing the problems, at least half way, where all associated additional costs are shared by the customer and finance copmany.

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      canopy energy, bought solar for *****, my solar edge inverter hasn't been working and my energy bill has increased, have not been able to get hold of Canopy energy or any technician to resolve my problem , very disappointed and feel like I was put in to a contract for product that doesn't work.

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was so defective solar energy panels for this company. I had to continue paying my loan even though I was totally dissatisfied.This company was contacted several times to amend the situation. They never resolved my issue.

    • Initial Complaint

      Date:08/07/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My inverter does not communicate with my solar edge app. I have no way to check if my panels are producing energy. My electric bill is pretty high now which indicates to me that my solar panels are more than likely not working.

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased solar from this company in 2021, I'm paying still on these solar panels, they were supposed to come with technical support if any damages occurred along with warranty for the panels, my inverter went down at the begging of the year in 2023 and i have-not been able to get hold of this company , so now i have no access to my inverter and my solar panels are not producing energy, i feel i have invested ***** dollars into something that is not working. this company has put no effort into contacting me and I want to know what are the next steps I feel like this company fraudulently sold product that doesn't work.

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I obtain solar panels from a company called: Canopy Energy, located in *** Nuys **********. The pounds cost to pass me $25,000. With an initial down payment of $6800.I have made various complaints about SCE bills that are approximately $178 a month with the solar panels. I made several attempts to contact them initially, and was told that it takes about a year for the panels to catch up to the electric bills.The last few times I contacted them I was promised that I would get more panels installed.The last time I called the company had went out of business. I was stuck with a $24,000 Solar Panels Loan bill for panels that do not work properly.

    • Initial Complaint

      Date:02/11/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2018 canopy energy installed not 100% of the panels but 70% making it unable to produce more than I read every complaint that this company has accumulated and frankly those are all of my complaints. Adding that they have disappeared file8for bankruptcy l have accumulated **** sce bill twice not having the 4g inverter costs me **** And this pace deal that they got us involved with nothing but shark loan to me. Added **** grand to my taxes. A yr.

    • Initial Complaint

      Date:01/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased solar panels 4 or 5 years ago they are not working and getting high light bill. unable to reach anyone at canopy energy by email or phone. they do not respond to service panels. there is tax lien on my house till panels are paid off to pave **************** are not working effectively if stall?

    • Initial Complaint

      Date:10/26/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar panels are not functioning as promised. We are still getting very high electric bills. The company appears to be out of business and their license has been suspended. Currently seeking a solution. Our sales rep has ***** ****** **** also. We have nobody to contact at all.

    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canopy installed my solar panels in 2019. The contracted with solar edge to install the electrical components (inverters) but our warrantee is with Canopy. Our system stopped producing electricity at the end of July and our trouble shooting has not worked.
      None of their phone numbers work. That's it. We need them to respond and to fix the problem.

    Canopy Energy-CLOSED is NOT a BBB Accredited Business.

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