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Business Profile

Audio Visual Equipment

E&S International Enterprises

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

This profile includes complaints for E&S International Enterprises's headquarters and its corporate-owned locations. To view all corporate locations, see

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E&S International Enterprises has 6 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 18th I contacted **** *** ************ concerning my TV that stopped working after months, so within the ******** period. I was assigned Case#XXXXXX. I have been trading emails and verbal ************* with them about replacing my TV...it's now Sept 29, over a month since i started this process. I spoke to a ************** Sept 19th who told me my request for a replacement TV had been expedited, that I would receive an email about this replacement on Sept 23rd. Received no email. I called Sept 26th and was told a supervisor would call me back. No call received. I just want my tv replaced as per the warranty, or better yet just a refund as I'd never buy from this brand again. The ******** process is deplorable and absolutely no one is taking ownership for the TV I bought for them that just stopped working...I want a refund for ****** and be done with it. I've attached the email confirming the order November 19, so within the year *********

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 5, 2022/10/07) */
      Hello,

      The store has stepped in on our behalf and asked the customer if they would prefer a replacement or a refund. They are assisting with this resolution.

      Thank you,
      Customer Service


      Consumer Response /* (3000, 7, 2022/10/07) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I've told them I want a refund on Oct 29th.
      Was told someone would reach out to me from Visions to arrange the refund. I have not received a refund nor has anyone from Visions contacted me.


      Business Response /* (4000, 9, 2022/10/10) */
      We are following up on this case with the customer, so we can assist in resolving the matter.


      Consumer Response /* (4200, 11, 2022/10/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Keeping this open until refund is given. No one from vision has contacted me


      Business Response /* (4000, 13, 2022/10/14) */
      Visions will be assisting the customer with the refund request.

    • Initial Complaint

      Date:08/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Gateway Laptop back in November, I Had some issues with it in January, while still under warranty. I called Gateway to let them know. Gateway advised me to ship the laptop to them so they can try to resolve the issue. Gateway was unable to resolve the issue and as such sent me a new laptop, only to have the replacement have the same issues within a few months. I called Gateway again in July to let them know, I ship it back to them. when I received my laptop back now for the third time, it was functional within two hours. So in less than 1 year, I have had to send this laptop back now this will be the third time, all for the same issue. I bought the laptop for work. So this issue is hindering my productivity. I am trying to get this issue resolved. I spoke with Gateway Customer Service asking if it was possible to upgrade the laptop seeing as this model is clearly having issues. They were supposed to contact me if they were unable to proceed with an upgrade or a different model, but I never heard anything from them. instead, they just send me yet another replacement of the same laptop only for me to power it on and have the issue right off from the start. This is getting ridiculous it's costing me money in terms of work and shipping costs. I am seeking a way to resolve this issue and to make it aware you have some faulty products. Thank you for your time.

      Business Response

      Date: 09/02/2022

      Business Response /* (1000, 6, 2022/08/22) */
      We reached out to the customer on 8/22/2022 and provided them with a FedEx prepaid label to be processed through warranty.

    • Initial Complaint

      Date:08/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a JVC tv with a 2 year warranty. Prior to 2 years, the tv has failed and is non-repairable. I have requested a refund and provided all information requested by ESI. My claim number is XXXXXX. I received and email on 7/4 that I should get a response/update within 7-14 days. As of August 10th, I have not received any information. I simply want a refund if my purchase.

      Business Response

      Date: 09/02/2022

      Business Response /* (1000, 5, 2022/08/10) */
      Hello,

      A refund has been approved for this case now and a check will be mailed out ASAP.

      Thank you,
      Customer Service

    E&S International Enterprises is NOT a BBB Accredited Business.

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