Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024 my husband I entered into an agreement with Ameco Solar to install 26 solar panels on our roof. Part of the agreement was to remove all the tile from that section of the roof, install shingles over the entire roof, install 26 solar panels and re-install the tile around the panels. That all was completed no issue. The system originally was quoted to be functional in Feb 2025. Ameco has repeatedly submitted incorrectly completed forms to Southern California ****** and that prohibits SCE from granting permission to operate. Every time the forms are filled out incorrectly I receive notice from SCE about that but I am not allowed or provided access to SCE to correct the errors. Only Ameco can do this . We paid $45,495.20 (80% of total plus $1000 deposit from the beginning of the contract )to this contractor in good faith as I was advised this was needed to turn the system on finally. Today I received yet another form from *** stated that Ameco had again incorrectly filled out their paperwork (this is the 6th time this has occurred) and that if not corrected in 5 days the entire project will be scrapped by SCE and we have to start over. I have contacted Ameco about this EVERY time I received these forms from *** but it has not helped.

  Business Response

  Date: 06/05/2025

  The customer stated he will update you that the complaint is closed and everything was done. there was a misunderstanding and we have addressed the customer's concerns.

  Customer was informed, and promised to contact the BBB and remove this complaint as he is happy with our service.

  please reach out to customer and get the complaint closed asap.

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I have installed solar with ameco solar. Software and power are run through Enphase. Details of my issue:- 3/13, I noticed my battery had stopped charging and no solar was being generated. I reached out to enphase who confirmed it was a physical issue and needed my installer to support.- 3/13 - I emailed ****** ****** *********** at ameco for support. ****** handled my install back in September of last year.- 3/17 - I chased up with ****** asking for help as I ***** received a response. ****** responded same day saying he tagged my customer *** to support. I was not **** on any email nor told who the *** was. I ***lied and thanked ******.- 3/19 - ****** emailed and said the customer *** ***** done anything yet. I thanked him for following up.- 3/21 - I received a text from a random number saying the issue had been fixed and it was a software update. I thanked the person still not knowing who they were.- 3/23 - I noticed the solar issue was still not fixed. Solar was on, but battery was not charging. I called emphase.- enphase confirmed the issue remained installed based and gave me the details. I forwarded my email to ameco generic customer support and asked for help.- 4/6 - I returned from a work trip and no emails or help. I forwarded the enphase detailed issue email to ****** at ameco and asked for help.- 4/9 - no answer from ******, so I followed up. He responded same day and offered to help and let me know my customer *** was ****** and ****** would let tigran know.- 4/9 - I responded and included ****** and thanked them for helping.- 4/10 - ****** responded and said he would send an installer to my house asap.- 4/15 - no response from ameco so I followed up asking if there was an ETA.- 4/18 - no response from ameco so o followed up letting them know I was going to be out of town for work and wondered if there was an eta so I could work around them.- 4/25 - I emailed asking for help again. I called and forced to voicemail.

  Business Response

  Date: 05/06/2025

  We are working with the customer on getting his system issues resolved, it takes time to troubleshoot sometimes, and we have already sent people there twice with no charge.

  We are there today to get the issue fixed.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been billed (I think illegally) three times by Ameco.12/30 billed for 100% of materials. Ameco had no idea when materials would arrive from Tesla. materials came on 2/26. I paid. 3/18 billed for final 10%. Not completed yet!3/31 billed for final 10%. Not completed yet.I believe I pay the final 10% when the work is complete. Correct??They said 2 to 2 1/2 months. It's been over 6 months. How can they be A+ rating???

  Business Response

  Date: 04/02/2025

  Hello,

  Our billing invoices is automated so once the customer entered a specific stage of installation he received an invoice, but once he reached out to us we did tell him it's ok to wait.

  Now- the job passed final inspection and so he received the final bill automatically sent to him, i will let him know we can wait until PTO is granted (as it was submitted and pending their approval). There was no need to file a complaint here, as nothing illegal or wrongful was done to him.

  I will personally call him to discuss.

  **** *******, General manager.

• Initial Complaint

  Date:06/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ameco recently sent me an invoice for a "cancelation fee", after they were the ones that defaulted on the agreement by disappearing on me, I called numerous times and got no call back, I sent emails and got no response as well this work should have been done July 2022, but they disappeared and now in May of 2023, they send me a bill, I spoke to accounting today and was told I signed an agreement, they couldn't answer which agreement since there was 3 different times I signed something with them and 3 different reps and 1 estimate given to me, the last rep ************************* told me not to worry after I informed him via phone that I ended up getting the my roof done by a responsive contractor, This was a process that was months if not a year, and I couldn't wait for them any longer.

  Business Response

  Date: 06/20/2023

  Hello,

  The customer ended up not qualifying for the loan due to a change in his circumstances. but we have worked on his project for a while.

  we wanted to be compensated for the work we have put into the project, but the customer is not being honorable.

  at this point please let the customer know we forgive the balance, and close the case.

   

  Thanks

   

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking Solar for my Home .I contacted Ameco the sales person was ************************The start of project was provide the number of panels to cover 100% plus 30% over previous year usage.This information was provide to me and a payment plan was set up.While waiting on all the permits the entire project was paid off.After about three month they were unable to get the original panels agreed on.a new panels agreement from 445 kw to 450 wk upgrade.The sale person calculations fail to give provide me 100% coverage plus 30% over.S,******************* indicated the solar company system provide about 60% total coverage from previous year.Ameco don,t answer the phone nor call back after a message for a month now.I am not sure if they have gone out of business.This have me in a dilemma.I call an another company to correct the problem.They tell me i need go back to Ameco because of warrantees issue.Ameco is non responsive .

  Business Response

  Date: 12/21/2022

  We saw a couple of missed calls from the customer, i also saw one of my team members tried calling back and did not get an answer.
  
  my sales manager emailed him a full reply to each concern he has and we are willing to work with the customer on making him happy. His concerns are valid but not due to our misevaluation:
  
  from the email:
  Contact Moving Forward
  You had mentioned not being able to get ahold of anyone at AMECO. Per our phone records, we missed a few of your calls. Then, we tried giving you a call back , but we missed you.
  
  For any support issues moving forward, I would advise you to contact **************************************** You can also contact me by email for assistance.
  
  Usage + 30% Increase
  You referenced in your BBB review that your system was sized for your last 12 months' electricity usage as well as 30% increase in usage. On the proposal and contract, I see 613 kWh per month, which is ***** kWh annually.
  
  
  
  Based on the bill you provided ******, I calculated approximately ***** kWh annually. Add each number (monthly average) and multiply by 30 (avg days/month) and the total is around ***** kWh. To increase usage by 30% would mean a system that produces ***** kWh annually. Given that we're extrapolating figures from a bar chart and not using exact data, a 5% variance from my calculations seems reasonable from ******.
  
  Current System Performance
  Per your contract, your system has the following specifications:
  
  System Size: ***** *****
  Year 1 Production Range: ***** - ***** kWh
  From November 16, 2021 - November 15, 2022, your system produced ***** kWh, which is well within your production range.
  
  The system is functioning as normal as evidenced by the below chart from your monitoring portal:
  
  
  
  Current Bill
  On your BBB form, you indicated that the solar was only covering 60% of your consumption. Per the math above, your historical usage + 30% is ***** kWh - ***** kWh. Your system produced ***** kWh. Therefore, your system should have covered 90%-96% of your electricity consumption.
  
  If you would like, please email me a copy of your most recent SCE bill. There's a chance that your usage increased beyond the 30% increse, but I can only tell by reviewing your bill.
  
  Solutions
  If your usage has increased, we would be happy to come out and install some additional panels at cost. But first, send me the copy of your bill for review.
  
  If you'd like to get on a call tomorrow, I will be working (provided the electricity doesn't go out during the storm). Else, I'm happy to get on a call when I'm back in the office next Tuesday.
  
  Warm Regards and Happy Holidays!
  

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar system install. Contract dtd 6/25/22. After numerous problems, system inspected and approved 10/13/22. Final pmt on $30,000 cost made 10/13/22. Ameco has as of 10/31/22 1) not completed Permission to Operate (PTO) such that I cannot use nor benefit from the system; 2) Ameco has not set up the System monitoring app and I cannot, therefore, verify that the system is operating as specified; 3) Ameco has not replaced a broken tile on the roof which will lead to a roof leak when the rains start; 4) Window broken during installation (10/12/22) has not been repaired as of 10/31/22; Ameco used an unqualified subcontractor without my knowledge. The contractor was qualified for electrical work but not roofing. Significant damage was done to my roof during installation.
  

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 12, 2022/12/02) */
  Customer had an issue that my installers accidentally broke a window during installation. immediately we placed an order with a window company for a new window. it was installed already and customer is happy.
  please close this case!
  
  
  Consumer Response /* (2000, 14, 2022/12/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Corrected PTO received after 2 months, several incorrect filings by installer.